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🤢 2/5 - I hope you are seated before reading.
By 👻 @Yura L., 02/04/2023 3:00 am
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This was probably the worst Nobu experience to date. Night and day difference from Malibu, Vegas, and NYC. Management was on their phones all night and I did not see them touch any tables or check in on their guests. The level of service at Malibu and Vegas made me feel like I was a Kadashian. Everybody was so tentative and the managers all stopped by every table to make sure to show and feel that NOBU was NOBU. Service came from the heart. Chicago on the other hand.. it was cold as ice. Observing, there was no relationship between the management and servers. I also come from a hospitality background so I like to observe the little things. Management was literally watching a game on TV and on his phone the whole time. I only write this so you can become a better manager for your team. If you know better, you can do better I hope. However, there was one server who tried to be accommodating but everyone else was non existent. Food: The portions were tiny and we left starving after dropping $450. I don't mind dropping anything for amazing food, service and aesthetics but Chicago nobu missed the mark on it all. Hot dishes became cold and some of the items were really salty. Welcome to Chicago but you need to step it up. We don't play here. We have so many other establishments we can go to that rival you if not better like Momotaro and Roka Akor. So many omakases are offered in the city too! This city has fresh sushi all over. You just tainted Nobu's name and reputation and what a shame that it was the Chicago ROOFTOP location to do so. Get off your phone, look around and be there for your staff. Maybe if you touched tables, you would've had an opportunity to turn it around.
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