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🤮 1/5 - Roll N Roaster Customer Service Downhill
By 👻 @teacher41, 09/29/2019 3:00 am
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My husband and I have both been going here for over 45 years. We have been still going even though they have greatly increased their prices in recent years. Add to that how cheap they have gotten with the napkins (if you want to call the paper thin paper that doesn’t even work) They are not even on your table, you need to get them up front. Then there are the minuscule cheap cups for ketchup! However, this place is a staple and we always go for the great roast beef and burgers. Well, they lost us as customers today. My husband ordered a burger and it was so tiny that the bun was two sizes bigger. We knew that this was not right because we always say how the burger sticks out and sometimes we wish we had more roll. We noticed it right away and immediately brought it back to the counter. He showed it to the RUDE worker who said there was nothing he could do. My husband explained how he was a loyal customer for over 45 years and asked to speak to the manager. He said he was the manager. We knew a damn well that he wasn’t. There’s a small dinky sign that says once you order nothing can be returned. We understand that, but what happens when they are at fault? Did they ever hear that the customer is always right? My husband did not want to start a scene so he just took the burger back. Well Roll and Roaster customer service is an important asset to a successful restaurant. You are going to lose a lot of loyal customers with your crappy attitudes. You can keep your kiddie burger. There are so many other options in Sheepshead Bay who treat their customers with the upmost importance. Sorry everyone reading this about the rant but I can’t believe the disrespectful treatment of customers that they have here. Years ago, the staff were absolutely wonderful, accommodating and put you first. Like many other things from this generation, the good establishments including Roll N Roaster are a thing of the past.
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