Do NOT stay here. - Rodeway Inn & Suites New Paltz - Hudson Valley - Trade Reservations
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🤮 1/5 - Do NOT stay here.
By 👻 @Erin V., 10/07/2018 3:00 am
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If I could give zero stars I would. They tried to scam us, horrible horrible experience! I don't even know where to start! The hotel was absolutely disgusting. We booked this hotel in advance for a wedding we were attending in town. We stopped by before the wedding to check in and saw how horrible it looked/smelled. We were outside the cancelation window so we decided to just take the loss and pay for the night - even though there was no way we were staying there. We decided to vacate the room early and head back home following the wedding. We would rather drive all night than subject ourselves and our newborn baby to the filth of this hotel (see detailed list below of what was wrong with our room...) We were driving home and we get a call from hotel front desk man "Ed". We honestly thought it was a joke at first. Ed asked if we were at the hotel and in our room. He wanted to know where we were and if we were coming back tonight? Sketchy much? It gets worse. He began to claim that we left the hotel room door open and there was a random man inside smoking. He claimed that this man damaged the room and broke a window and "damaged lots of things." Ed said he would have to charge us a $150 smoking fee and damage fee. We politely explained that we disagreed with this and that we didn't leave the door open, never smoked in the room, and that we didn't even use the room. He mentioned over an over "I'm not going to charge you, I just want to get to the bottom of things" we cooperated and answered all questions he had but he still wasn't satisfied. He continued to go back and forth between "I'm going to have to charge you" and "I'm not going to charge you." At one point he said he had "video evidence" of my husband smoking and wrecking the room and threatened to call the police on us! My husband spent over 30 minutes on the phone with Ed trying to explain we didn't do anything and that we decided to not even stay there. It was no use as I said before talking to Ed was impossible. Besides horrible management this hotel also: - smells awful- black mold in the shower- TV didn't work, didn't even turn on - no electricity in the bathroom, light wouldn't even turn on- bathroom door didn't close
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