I have been to a number of Trust Restaurants over the years - Rare Society Solana Beach - Buy Reservations
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🤮 1/5 - I have been to a number of Trust Restaurants over the years
By 👻 @Tom D., 03/04/2023 3:00 am
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I have been to a number of Trust Restaurants over the years including the Rare Society in University Heights and the Solana Beach location. I have NEVER been treated so rudely by staff as my party of 4 was in Solana Beach last night. We had a 7:30 reservation, but got their a little early. They were not able to seat us early which was not a problem so I said we would go to the bar. That's when the basics of customer service started to break down. First, we were told there was no standing in the bar. It was a chilly night and did not want to stand outside so we walked in and just stood near the entrance. A table with seating for up to 4 people opened up in the bar area and we walked over to sit and we told that the this table is only for parties of two. Then some seats at the bar itself opened up and we walked over only to be told by staff you have to have a reservation to sit at the bar. A reservation to sit at the bar? You must be kidding me. At this point with no place to sit or the opportunity to stand and enjoy a drink before dinner we decided to cancel our reservation and went to a much more customer centric restaurant without ridiculous rules and a much friendly staff (where we enjoyed paying over $600 for drinks and a meal) This incident was so far removed from the positive experience I've had at Trust, Cardellino's or Ft Oak which as app under the same ownership. I won't be going back to the Rare Society in Solana Beach.
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