Poor customer service and vaping inside allowed? - Pizza Pilgrims Covent Garden London - Buy Reservations
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🤢 2/5 - Poor customer service and vaping inside allowed?
By 👻 @missacorah, 03/01/2024 3:00 am
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Visited for lunch after having the brand recommended to me. Restaurant was small and cluttered and our table was so close to other diners we felt as if we were sat with them with not much privacy. From what I could tell the majority of staff seemed polite and on task. However our side of the restaurant was being served by 2 girls who had very abrupt and poor customer service skills. They were both Eastern European with long curly hair which I believe should have been tied up when dealing with food too. Food was average. I found the pizza base quite puffy so not very filling and the amount of ham on our pizza despite paying £3.50 extra for it was laughable. When we were ready to pay we alerted one of the aforementioned staff members. She stopped then became side tracked when one of the chefs shouted over to her and decided to stop dealing with us and wander off into to the kitchen area to talk to him instead giggling and joking around with him as we waited. She never came back to us! A fellow diner was openly calling at his table and no staff stepped in to stop him. We finally had to approach the counter to pay. There were 4 waitresses behind the counter. All of them were apparently unable to see us. After a moment we called ‘excuse me?’ To the closest one. She seemed put out to have been called and when we told her our table number she snapped ‘ it’s paid!’ Very abruptly. As it turns out she was wrong and had messed up our order/ payment etc. Very disappointing. Felt really unvalued as a customer. Only enjoyment here was the delicious cherry soda drink
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