I used to love this restaurant, but we recently had a - Perla's Austin - Buy Reservations
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🤢 2/5 - I used to love this restaurant, but we recently had a
By 👻 @Andrew L., 03/12/2024 3:00 am
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I used to love this restaurant, but we recently had a terrible experience there. We were a party of 6, celebrating 2 birthdays. We ordered drinks and oysters to start, which was great. Then it all went wrong. A runner brought out just 3 of our 6 entrees early, without the sides we ordered. After 5 minutes of waiting, we decided we might as well begin eating before our food got cold. The other entrees eventually ariived from another runner. We had to clarify who ordered what. After that, someone else brought the sides. Our waiter never asked us how the food was. The waiter did ask later if I wanted another drink. I said yes, and he grabbed my half-finished drink and began to take it away. I had to stop him. He returned later and asked my mother-in-law if she'd like another drink. She said no, but the waiter didn't ask my father in law, who did want another drink. I eventually flagged down our waiter 10 minutes later to get that order in. At the end of the meal, we sat looking at empty plates. A bus boy took some of them. Much later a hostess picked up the rest. I saw our waiter, overwhelmed at the wait station as he ignored us and dealt with other tables. We had hoped to order dessert, as it was a double birthday celebration, but by the time our waiter finally checked in on us, even our 11-year old daughter, who always wants dessert, gave up. We asked for the check, which was over $500, including an automatic $80 tip. As a former waiter I would have paid that voluntarily, but I found it ironic that I was being charged involuntarily for some of the worst service I had ever experienced. Perla's has been one of my favorite restaurants. That changed tonight.
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