Lovely building but the service could’ve been better. - Pavillon Henri IV Saint-Germain-en-Laye - Trade Reservations
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🤢 2/5 - Lovely building but the service could’ve been better.
By 👻 @Mikesingh58, 06/30/2022 3:00 am
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Checked in at the end of June for 3 nights but decided to leave the very next day as the AC in the room wasn’t working, the replacement fan brought by staff and left in the room didn’t work either, they hadn’t even bothered to plug it in and check. Finally got one that did. Despite calling ahead about our arrival time the room still wasn’t ready for another 30 mins after we arrived in the evening.The floor has been recently painted and the room should never have been let out till the smell of paint had cleared away. There were no dinner reservations available for residents due to a wedding. Breakfast was supposed to finish at 10am but the scrambled eggs had finished by 9.30 and the staff response was a shrug of the shoulders. On the plus side, the receptionist who checked us in did not charge us for the breakfast! Overall, I’m glad I moved to another property. Did leave all this feedback with the staff upon departure - let’s hope they improve as it is a nice property.
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