Horrible experience. - Panda Express 8848 Calvine Rd Elk Grove, CA 95624 United States Elk Grove - Buy Reservations
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🤮 1/5 - Horrible experience.
By 👻 @Kay C., 01/22/2023 3:00 am
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I placed an order online for pickup. The app said it would be ready at 5:15pm. I got there at 5:10pm and waited in the "Online/Pickup" section. Upon entering there were only two people in line getting served. There were four workers behind the counter (not including the two who were cooking). Not one of them greeted me or even said they'd be with me in a moment. Nothing. I waited for the cashier to process the guy who was waiting before I got in line and then tried to say something to her after she was done and she just walked away. Didn't ask me if I needed help, or if I was a waiting for an online order. After 5 minutes, another girl finally asked me if I was waiting for an order and the name of my order. I told her and she went and looked and said she didn't see it. She went to start asking the other three who seemed to dismiss her inquiry. After a few more minutes I asked her about how to cancel the order as I had to leave and was running short on time. She said she didn't know how and again tried to ask one of the other staff members who ignored her. I ended up leaving the store empty handed and tried to call later in the evening. After 15 calls in the span of three hours, no one answered the phone. You can't leave a voicemail either. So I was made to go online and choose the "contact us" option and request for someone reach out to me. I'm not in the business of giving away $$$ for food I never received. Also to top it off, I got a text message 30 minutes after the promised time saying that my food was ready. Ridiculous.
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