The restaurant is nicely decorated and has a decent - Otium Los Angeles - Buy Reservations
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🤮 1/5 - The restaurant is nicely decorated and has a decent
By 👻 @Steve S., 03/24/2023 3:00 am
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The restaurant is nicely decorated and has a decent ambience but that's about where the positives end. Our server and the entire staff lack the type of customer service you would expect to find at a fine dining establishment. We were immediately put off by our server when she approached the table and called us "lovelies," and then continued to do so with each interaction. She was completely ingenious and it was rather insulting to even interact with her. I think her name was Jackeline or Jamie? Every recommendation she gave was based on price as she had zero knowledge of the actual dishes which was further evident by her mishandling of our food allergies on SEVERAL dishes. She continuously recommended the most expensive options and when we questioned her she admitted to not having tried most of what was recommended. After taking our drink order we waited over 15 mins to get our beverages while several tables that arrived after were served ahead of us. After ordering our food we had to repeatedly waive down the server to get any additional items or to remind them we were waiting. I'm currently pescatarian and I ordered the whistle pig old fashion it arrived with pork skin garnishing. When I ordered my second bourbon with a much lesser bourbon, Woodford Reserve, I was charged $33 - the same price as the bottle that retails for 3-4x more...Seriously? When we ordered the Spinach Linguini we asked if it could be made without Bacon - it arrived with bacon. Also the food was not coursed out properly as we received our sides before our main dishes - which we sat waiting in front of for several minutes until our main dishes arrived. We had forgot about the pasta which was to be served between starters and mains but of course that came out last...AND it was wrong. At this point we packed it up and decided to move on.Coming here to celebrate our Anniversary was a bad idea. After spending nearly $400 for 2 ppl you expect to be treated well and fed well - neither was the case. This place is overpriced and under serviced with a pretentious vibe that was palpable. Foodies and Restaurant-goers BEWARE!
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