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Saratoga Springs's Best Restaurants that are most frequently booked by customers of Osteria Danny Saratoga Springs
Ranked #9 in Saratoga Springs's Best Restaurants.
Ranked #17 in Saratoga Springs's Best Restaurants.
🤢 2/5 - Keep Expectations in Check
By 👻 @menandsguy, 11/18/2023 3:00 am
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Saratoga is such a charming town with so many restaurant options which is why we were excited to try one of the top rated restaurant in town. It’s great to see this restaurant flooded with so many positive reviews which set our expectations for the evening. Unfortunately our expectations were not met and our dining experience fell flat. From the moment you walk into the restaurant it does not take but a few minutes to assess the situation that this is not a restaurant for atmosphere. The place is small and the number of tables make it feel so cramped and uninviting. The place is loud and the staff appear to be running around in crisis mode or at the very least seem frazzled. Our waitress greeted us in a hurried manner really giving us no indication we were valued customers but rather just another table to contend with. We get it, this place it a hot spot for customers, and has no problem reaching 100% occupancy on prime evenings, but with that said, popularity doesn’t guarantee superior customer service or professional staff. We as customers received neither. When I asked our waitress for her opinion of the more popular dishes she replied: “sir I’m juggling 4 tables right now and I don’t have time to answer that, you will have to wait.” Seriously? At first I thought she was joking but learned quickly she was not. Politely we signaled to the hostess/owner our dissatisfaction and our waitress was replaced, but it was obvious the owner/hostess viewed us as the problem and not so much offered us an apology. Again, popularity doesn’t buy class. Hats off to the chef. The food is delicious and worthy of culinary praise and recognition. Bottom line: keep exceptions low in the service and atmosphere department but keep expectations high in the food department and you won’t be disappointed. We have no need to go back to this popular restaurant with so many other restaurant options in Saratoga.
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