Great experience unless / until you want to have separate bills - Orchids Honolulu - Buy Reservations
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🤢 2/5 - Great experience unless / until you want to have separate bills
By 👻 @Ekaterina H, 02/07/2024 3:00 am
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The restaurant is beautiful and has wonderful view of the sunset. We came for dinner so the Hawaiian music from the next door restaurant was unexpected but very pleasant addition to the ambiance. I really enjoyed the food experience as well: the portions were on a smaller side but given how flavourful the food was, it worked out perfectly. I would leave a 5 star review if it was not for the restaurant’s policy of one bill per table. Orchid has prices and service of a fine dining restaurant, it charged our table service fee of nearly $200 (8 ppl table) and yet we had to manually write down which couple had what food so we could get separate bills. The server was not happy with our request for a separate bills. Then the manager of the restaurant came to explain that the servers are very busy people so for restaurant’s convenience they enforce one bill per table. Alternatively, they can split the payment between four cards but the customer has to say how much to charge each card. Well, to know how much each card should be charged, you need to calculate the cost of food, split any shared items/ taxes/ service fee automatically calculated into the bill and restaurant refused to do that. It went as far we were suggested to pay as one bill and then split the bill ourselves on Splitwise!!!! After some back and forth, the manager agreed to split the bill if we write down what should be charged to each bill. Another 45 minutes later we were able to settle the bill and leave. The experience of the restaurant was great and I would come back again for a romantic dinner for two or a family dinner where dinner is the treat of one person. If you are going as a group where each party likes to take care of their own portion of the bill and/ or you are a person who is uncomfortable with owing money / collecting money from the group, this restaurant will certainly going to disappoint you with their service portion of the experience.
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