Overpriced poor quality packet food and terrible customer service - Old Swan Witney - Trade Reservations
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🤮 1/5 - Overpriced poor quality packet food and terrible customer service
By 👻 @Bex S, 07/29/2022 3:00 am
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Absolutely awful! We visited for a family meal in June, we were put in a corner by the kitchen door which was dark and a high traffic area. The staff were rude from the outset, it was really poor customer service, they were quite unwelcoming and unfriendly they didn’t explain the specials, or provide a drinks menu, but were quite put out when they took our drinks order and we asked questions about what drinks they had. The menu was limited and pretentious, it was extremely overpriced. They didn’t cater well for vegetarians at all! They had the same dish listed twice on the menu for a different price, £14 If you had pitta (cut up) smashed avocado, hummus and olives or £17 is you had the same thing but an uncut pitta?! This was the only thing on the menu I was able to eat, I asked if the hummus was homemade as I’m allergic to a preservative chemical in factory made dips, it was not homemade so I asked for the dish without hummus, when it arrived I tried the “smashed avocado” it was immediately obvious this was not a smashed avocado, I asked the waiter if it was homemade, he assured me it was, before coming back and telling me, no it had come out of a packet - £17 for a pitta, some olives and two packet dips is outrageously over priced. I told the waiter I was unable to eat the meal, or anything else on the menu, he did not offer any alternatives or ask what I could eat so he could ask the kitchen to make me something quickly. He only offered to take the plate away. He came back later and generously offered to take my meal off the bill, he was very pleased with himself for this offer - but there was no way I was paying £17 for one mouthful of a meal I’m allergic to! Throughout the meal the staff were very inattentive, they left dirty plates on our table from course to course, food that was not on the menu kept being brought out to other tables but we were not informed of any other options. The food for the other members of the group was incredibly salty, I tried a mouthful of my partners side salad and it was disgustingly salty, I thought I was being over sensitive as I do not eat salt or add it to my food, but there was a big salt eater in our group and she even said it was inedible! Before we left I went to the loo, on my way I walked past a tiny specials sign which contained food I could have eaten, but had not been told about! Over all it was a terrible experience, awful customer service, overpriced food of poor quality! There are loads of much nicer pubs in the area, I would recommend avoiding this pub!
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