More of a marketing and restaurant company than a hotel company - Nobu Palo Alto - Buy Reservations
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Ranked #11 in Palo Alto's Best Restaurants.
😒 3/5 - More of a marketing and restaurant company than a hotel company
By 👻 @J P, 04/05/2022 3:00 am
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We were excited to stay at Nobu as we understood, from their marketing, that it was exceptionally cool, exclusive, and boutique. We looked on their site for a nice room and found that the Zen Suite (about $1,200) was available for the night we wanted to stay, which happened to be that same night. When we landed we checked again to see if it was available and it was, but since we were only a few minutes away we decided to go right to the hotel and check in rather than reserving online. The two young gentlemen at the front desk (early twenties and very inexperienced, but doing their best) laughed when we asked about the suite and said they were all booked and that Expedia was likely having problems. We said we saw it was available, not on Expedia, but on the Nobu Palo Alto site and we pulled it up in front of them. Anyway, don't trust their site for booking, you'd have to call to be certain before putting in your card info to make sure you aren't booking a room that doesn't exist inside the cancellation time. Then it just got stupid... they only had rooms with two queen beds (which by the way they are not queen beds - they are doubles which are really small). Since we were already there and tired we decided to take the two queen room (approx. $650/night). Got to our room and a large panel fell off the wall when my wife opened the safe. The paneling isn't aligned and opening the safe cabinet door was enough to dislodged a 3 by 4 foot heavy panel from the wall which then fell on her. We switched rooms. The next room had a lovely thick black hair in the sink, maybe a dark sushi noodle, not sure. It was end of day so we decided whatever we came up against we would stay. The beds are not queen beds, but I mentioned that already. Rooms are small. TV is enormous and really great, but very limited channels but still - it's a great TV. Shower was ok but no hand held and they have a "Japanese" style wood floor in the shower which serves only an aesthetic purpose, and maybe to hide hair underneath, but damn it hurts the feet. Bathroom is very tiny. The toilet was unbelievably great and the showcase of the room, along with the TV. The toilet is fully automated with remote control, heated seat, squirty things etc. Basically you are renting a toilet and TV with some surrounding furniture. No electrical outlets next to beds - just USB ports which is fine but not if you have new iPhone etc. Carpets are stained, mostly because of the color selection we think which shows an archaeological history of prior guest shenanigans. There is only one elevator which gets tedious. The common areas of the hotel are sort of finished but not really. There is an odd second floor patio that is 8 feet wide with some furniture facing a wall. Nobody was out there. There are surely other spots to stay in the area that would be a better value and still very nice. We couldn't help but think Nobu is more of a marketing and food services company than a hotel company. We give three stars which we think is fair for a three star hotel.
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