The worst stay ever - Nobu Hotel London Portman Square - Trade Reservations
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🤮 1/5 - The worst stay ever
By 👻 @Sara N, 07/19/2022 3:00 am
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I have stayed at the Nobu Shoreditch a few years back and the level of service was so good that I thought I’ll repeat by staying at the hotel but in Portman… I have been here since the 7th of July and the service from day 1 is disappointing..from keys not working for several days to messed up bookings to now a power shortage of over an hour, God only knows when it started but I have been in the lobby for an hour now. I am not sure how an organization such as this works without power generators or backups specially that there’s a restaurant tagged to the hotel! For an hour now, the one thing they have done other than just talking to themselves and laughing out loud while we are sitting irritated at what is going on is just ask the guests if they want water…I don’t think this level of service is what we expect from I once believed a respected brand now all I am left with is the worst experience anyone could have in a 5 star supposedly hotel. Rest assured that this will be expressed massively to all my contacts to ensure no one from my side ever stays in the hotel ever again.
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