For a "upscale" restaurant DEBBIE has no customer - Nerano Beverly Hills - Buy Reservations
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🤮 1/5 - For a "upscale" restaurant DEBBIE has no customer
By 👻 @S B., 12/07/2022 3:00 am
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For a "upscale" restaurant DEBBIE has no customer appreciation.If I could give a negative rating I would. I came on for a quick lunch takeout only to be forced to waste almost an hour for their staff to figure out how to run my card. They blamed my card for being declined and I called my credit card only to find out there was no declined by the credit card rather it was Nerano's machine broke down. No only apologized to me and no one offered anything for embarrassing me and making me wait. No one came by at any point but I had to chase them down to make them do a manual card swipe. The food...nasty. tiny hard meatballs no sauce no seafood and the soup was not as described. I called and was told to email Debbie. I wrote her a detailed email with photos and she didn't acknowledge anything. Instead she made excuses stating food is best eaten hot despite HER STAFF making me wait for practicaly an hour. I even asked of the food is cold because of the long wait and was told by her staff that it's still hot. I ordered a lot of food too!
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