Huge disappointment - absolute chaos - NAMMOS Dubai - Buy Reservations
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🤮 1/5 - Huge disappointment - absolute chaos
By 👻 @Lola76, 04/05/2022 3:00 am
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We were so looking forward to visiting to celebrate a friend’s 40th birthday.
We booked in advance, a table for 4.
How disappointed we were.
On arrival - the reception area was carnage with lots of guests standing around the check in desk.
We were checked in as our reservation was 9.30 and asked to wait in the ‘waiting area’
There were so many people there we ended up on the corridor by the wine and meat fridges.
After ten mins we queried what was happening and could not get a straight answer about the delay and were asked to simply wait. After a further ten mins we went to ask again . (Imagine about 30 people just hanging around a foyer)
We were then asked to move from the corridor to the “garden area” where we could wait again for our table. We asked about a drink where we were told to take a seat in the garden area and we ‘might’ be able to get a drink.
Another ten mins and we were asked this time to take a seat outside… to wait again for our table. That we had reserved this was now 10.15 and without a drink to explanation.
The restaurant was busy with live music. There was a buzz but in the mix of people complaining they didn’t have a table and had been waiting.
The hosts don’t care, the staff seem downbeat and it was chaos. Yes we could have left but it was a special occasion and had looked for to the food.
We were the. Taken to a seat outside, this time on the beach, on the sand. We refused to be seated there and chose a table that was on more solid ground! This time we actually got a drink.
At 10.30 we got our table outside. A cramped table for 2 (there were 4 of us)
We all decided to make the most of it and not let it spoil our night….
At midnight we got our main course food. 2.5 hours after our reservation. 1.5 hours after being seated. 30 mins after starters. The food was good. But just too late. They did however move us to a larger table for our main course.
Whilst we got a discount on the bill we didn’t get an apology or explanation.
The staff seemed to accept it. This seems to be just what it’s like at Nammos.
Not somewhere we would recommend or go to again.
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