Great food, service otherwise. - Morton's, The Steakhouse Singapore - Buy Reservations
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🙂 4/5 - Great food, service otherwise.
By 👻 @Priscilia L, 07/26/2022 3:00 am
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I was there on 24/7 to celebrate my birthday. Morton’s always my number one choice every year because the food is great, service is great and atmosphere is perfect. But this year, it leads us to some disappointment with the service rendered to us. When we arrived, the female staff dedicated to us led us to our table and while I was there early with my boy, she made a comment of “you can sit anywhere since ya you are the first one here.” After which, she just chucked the 2 thick booklets of wine menu onto my hand and left. There’s no place on the table for me to leave the booklets, so my question was, am I suppose to hold on to them? Next, when we were all seated, she came immediately and said “so you want your group photo now? Since you are here for your birthday.” I responded and said we just sat down and haven’t even order our meals. Moreover, with my yearly experience, the staff will only take photos for us when we were served our birthday cake. She went on to say “you have to let us know when.” I was left in a bit of shock as I thought it was pretty rude of her. Fast forward, after our meal and when they brought in my cake, 1 of our friends was away at the restroom, so I mentioned to her that I will only take a photo when he returned. When my friend returned, she was nowhere to be find and another staff actually helped us took photos using our own mobile phones. Halfway thru, she appeared, looked on and walked away. We didn’t bother much since we were not hard up for the printed photo. However, when we finished up the cake, she just came over and said “so are you ready for your photo now?” I told her it is ok since we already finished our dessert and her colleague had already helped us earlier on. Her response was “you are the one who said you wanted to wait for your friend to come back. So now do you want or not?” After which, she hastily took a picture of us, printed it out and chucked it to us. I am very disappointed with the kind of attitude that this staff portray. Totally unprofessional and totally not with what I had experienced yearly with Morton’s. She is basically telling me that she just wants to get her job done and that’s about it. No doubt that food is great, but service wise, I can’t comment. Will I come back again? I will for the food, but if I am to be treated by this kind of staff again, maybe I will not.
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