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🤮 1/5 - We reserved the private room for 21 people and also made
By 👻 @Laura F., 01/16/2023 3:00 am
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We reserved the private room for 21 people and also made sure that individual families within party could pay separately and was reassured. My brother even received a phone call confirming the above a few days prior. We did not get the room that was confirmed or reserved nor even called to tell us any different the day of. We are an Italian family who have basically grown up eating here. My brother who moved away wanted to have his 50th bday dinner here for nostalgia sake plus he enjoyed the food here the most. When we were giving the waitresses (there were two...one for each side of the U shape we were sitting in) we reminded to give orders so each family were together. She said they were told to just take everyone's order and the "girl in back" would take care of it. Food: 1. Many of us ordered apps. Calamari was in perfectly cut circles that resembled frozen onion rings and they were over fried. I am 99% sure that was not actual calamari. Shrimp cocktails ordered were partially deveined. Clams never showed up and waitress walked away so quick couldn't get her attention so dropped it. 2. My half of table didn't get salads but they didn't notice until dinners came and was to late so didn't ask for them. My French onion soup came and it tasted good but clearly was microwaved because it was boiling and had to put ice cubes in it to even sip it. 3. Pizzas ordered for apps for group were delish. 4. Meals: I ordered Cheese ravioli (which was my childhood fav from here) and it was disappointing. The dough was very chewy/half cooked, filling was lukewarm. Sauce was not the same (it used to be our fav next to our gram's) and was very salty. My husbands Italian combo was disappointing. The dough was again chewy and half cooked, the meat filling was not seasoned but he loves meat so he said it was ok, the tiny sausage tasted like pepperoni and the meatball was meh. Another person's Chicken Parm (which we used to LOVE) was clearly a frozen chicken patty and again the sauce was and salty, my two brothers did love the Frutti de Mare so kudos on that, basically anything we got with red sauce was disappointing. Three of us ordered Gnocchi (we sat at 5pm) and they said they were sold out. The "manager" Ashley came and knelt down to talk to us like children to inform and they gave orders of something else (two were def not the same cost of gnocchi but cheaper) and my daughters chicken fingers were fried like the calamari. The oil probably needs changed. 5. One guy ordered a burger and fries. He waited a few minutes when our orders were delivered and then asked about burger. She said oops it was given to a take out order and he had to wait for his meal. It happens but just another "bad taste" in the mouths of the whole party. 6. They did bring out the cake we brought and sang which was nice. We had to ask Ashley (the manager) to bring the cake box out to us. She again seemed agitated then brought it back. Said "We are overwhelmed with birthday parties right now and not sure this is your box but use this" and walked off. Again, not our problem and to make the paying customer to feel like an inconvenience is unprofessional. I hope the party who's box we got ate a lot of their cake because we could have fit two cakes in the box we got. 7. Our whole side never was asked about refills and my husband asked once but it never came. 8. Even the bread was hard and not as good as it used to be. Time to pay: The check comes out and it is given to my brother. It was his birthday and again when he booked he made sure it was okay we all paid individually for our families. Which was our gift to him to drive in and pay for our own meals to spend time together. He CONFIRMED this prior to the day. It was a hard NO from Ashley. She would NOT separate the checks. He would have made sure we brought cash otherwise. Most of us have cards only. It was truly inconvenient for him. I think they were more concerned about the $75 tip they put on for themselves and in knowing the service and food was they still got a decent tip to split. We would have done better than that tip so he didn't have to pay upfront for us on his birthday but no one cared. We are talking about Mt. Carmel PA not a swanky NYC hot spot they could have whipped out their paper ordering notebook and split the order but no. Clearly whoever took the reservation was not trained properly or they just make up as they go There were two charges for Gnocchi on bill so we asked Ashley about it. She got defensive and said it was the same price as what we ordered but two of the three were actually cheaper but it wasn't worth it at that point to fight about it. It was very disappointing and an uncomfortable environment to say the least. Our next birthday gathering in the coal region will have to stay with Ghezzi's were it is never a disappointment.
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