Champagne afternoon tea… - Marco Pierre White Steakhouse, Bar & Grill Birmingham - Buy Reservations
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😒 3/5 - Champagne afternoon tea…
By 👻 @Jem, 04/03/2022 3:00 am
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Exceptional restaurant, window view seat was spot on. Tables laid neatly, lovely ambiance.
However…
Started off by being questioned about booking, told “sweetheart, it’s the wrong date. It’s for the 3rd.” Which I kindly had to inform them that it was intact the 3rd april TODAY.
Finally seated, but had to call someone over after finally getting them to stop and listen after 20 minutes of waiting. The waitress was amicable, although some confusion as she ordered us an extra drink which we were initially charged for before we queried. We did not get this drink for an additional 20 minutes. Therefore, sat without a drink for 40 minutes. We did manage to get some tap water about 35 minutes into this.
When our afternoon tea finally arrived, we asked for the champagne we had included in our package to be put on hold for 10 minutes. Here, I would suggest that the staff advise those for champagne afternoon tea to perhaps enjoy the champagne first then order additional drinks.
We had to call the manager over to finally receive our champagne in the end. We asked for tea to then come along as we would have been waiting for however long again. When the tea came, we had no sugar, chipped MUG, and dirty saucers. The lady who took care of us was very quick to rectify the matter, which we thank her for. She was very friendly, kind, and polite to speak to.
When our bill came, we queried it due to the additional charges that we had not asked for. The waitress queried us on our own queries, rather than asking the waiter who had “looked after us” for the time period. This waitress also gave us complimentary take away boxes by throwing them down on the table before us, rather than politely handing them. It had been so rude that we had not realised there were 2, so when we asked for a second she rudely informed us she had given us 2 already.
The food, afternoon tea, and drinks were exceptional. I just wish I could say the same for the service. Hopefully, it was just an off day for the staff. We would like to return as the Sunday lunches looked exceptional, so fingers crossed next time will be much brighter!
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