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Mad Mushroom Pizza Lexington Yelp Reviews
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Bad first experience with Mad Mushroom, after hearing good
Bad first experience with Mad Mushroom, after hearing good things. I regret suggesting it to my party. We'd just had coffee around the corner at Chaotic Good, and were thinking of where to grab food for the night. We figured it was a weekend, so we decided a small splurge might be nice, and Mad Mushroom was right there. Whoops. Walked in and placed an order for takeout, place was empty but the service seemed nice. The woman taking our order was friendly, even complimenting my partner's pride-colored watch band. We were excited, it seemed like the kind of place we'd come back to. Ordered two pizzas and some breadsticks, for a total of $69 and some change, before a 20% tip (that, in hindsight, seems a bit much). Not the most budget-friendly, but we've spent more on fancy pizza, so it didn't seem so bad, as long as we got what we paid for. One pizza was a monthly special, and as far as I can tell, it came out alright. The other was a make-your-own 16" pizza with 5 toppings, coming in just over $30. Pepperoni (the "cup and char" variety, specificlaly), Mushrooms, Ricotta, Garlic, and Peppadew. We get home, check the pizzas, and don't see any pepperoni. I check the label to make sure they got the order right, and the toppings are clearly listed right there on the box, "CNCP" for Cup 'N' Char Pepperoni. Okay, maybe it's hidden under the cheese, which would be weird when we specifically asked for the kind that is supposed to "cup and char" in the oven, but almost forgivable, even at the price point. Upon further inspection, nope. Not a single piece. That sucks. It's okay, we'll call and they'll probably make it right; it would suck, but I could drive back out and pick up another pizza while the other one gets cold, or maybe they'll let us pick up a correct pizza tomorrow. Nope. My partner called; I wish I'd called instead. They were offered a refund. Of one topping. On a $30 pizza, missing the only meat. Imagine paying for a burger and being told you could have $1 back because they forgot the beef, or ordering a latte and being told you could have $0.50 back because they forgot the milk. That would be insane, right? Would it be so weird to expect someone to re-make either, correctly? In the process of asking about all this, they apparently messed up while trying to do even this much, and cancelled the whole order, asking my partner to read their credit card out over the phone so they could CHARGE THE ORDER AGAIN. Minus the cost of one topping, apparently. For some reason, my partner agreed to do this. They were unclear, but seemingly also "credited" us $5 towards our next visit, "for the trouble." Absolutely ridiculous. So if we want to chase their mistake with money at a future time to hopefully get a correct order, we'll be spending $7 less? Just make it right! It's not the customer's fault if you mess up on something that is clearly listed on the order. Re-make the pizza tonight, refund the pizza, or credit us the full price so we can get what we actually wanted the next time we come in; because if that were the case, there might BE a next time. I guess the lesson learned is that we need to stick with old favorites that have never let us down, and there's a ton of those around here. It's a shame, because what we do have tastes good enough. I don't know if it's $30-a-pizza good; we can do better at Puccini's, Goodfella's, or Joe B's. But there seems to be some effort made to use good ingredients, so that gets another star. The mistake itself wouldn't have cost a star, if it weren't for the refusal to just re-make the damn pizza.
Be the first to ReplyWe decided to go and pick up dinner as I had never been
We decided to go and pick up dinner as I had never been before . I got the Mad Maui with no bacon&it was super good and my friend got the chicken basil pasta . The guy at the counter was friendly and took our order quickly. Since we decided to dine in he was nice enough to bring us our food . We both had the sweet tea which was defi sweet (but isn't that the point ?) . It wasn't super busy when we came in but once we started eating more people came in. There are a couple of tvs so you can watch sports or whatever's on . There are a couple of tables to sit at if you decide to eat there . The condiment area was clean and well stocked &the bathroom was clean as well. I do have to say their hand dryer is one of the strongest ones I've used .
Be the first to Replyrude. closed before theyre closed. and are rude when you
rude. closed before theyre closed. and are rude when you ask a question about them being closed before said time on internet or website. be consistent
Be the first to ReplyBread sticks were delicious! We ordered the Steve Pizza and
Bread sticks were delicious! We ordered the Steve Pizza and it was fresh and tasted amazing! Staff was super friendly and the order was quick ! Will eat here again when in Kentucky !
Be the first to ReplyArrived late Wednesday night in advance of Land Rover event
Arrived late Wednesday night in advance of Land Rover event at Kentucky Horse Park. First time in Lexington! We were famished after a long travel day so opted to order Mad Mushroom Pizza. Order online was easy, delivery was quick and the pizza was fantastic. We liked it so much that we ordered it Saturday night, too! Same great service and food.
Be the first to ReplyAmazing service.
Best pizza we've ever had. Sub was amazing with homemade bread. Highly recommend!
Be the first to ReplyThe small pizza was more enough and it was really good.
The service was great and the restaurant has a nice vibe.
Be the first to ReplyWhen you get a pizza delivered they put it in random spots
When you get a pizza delivered they put it in random spots and you don't get a email notification when it arrived
Be the first to ReplyScrews up simple orders regularly.
Daily specials that are just one topping get sent out with no one noticing there are 0 toppings on it. Good thing they got the dipping sauces right, eh.
Be the first to ReplyI started buying pizzas here when my son was at UK, as I
I started buying pizzas here when my son was at UK, as I could order online and have them delivered to his dorm/house. He always loved them. More recently, we stop in for lunch specials or get pizza and grinders to go. The last handful of times we've been there, it's been good, as it has over the years, but recently, it seems they've taken things up a notch with customer service. They have specials, they go out of their way to remember regular customers, they make sure the order is right and to your satisfaction, they make sure you leave with a good feeling about doing business there. Making your customers smile each visit and making sure the pizza is prepared to perfection is what keeps me coming back to Mad Mushroom!
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