Disappointed. - Lupe Tortilla Mexican Restaurant Houston - Buy Reservations
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🤮 1/5 - Disappointed.
By 👻 @Elle, 07/13/2022 3:00 am
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This location has gone downhill and quick! I've been a patron of this location since 2007 back when they still had a sandbox for the kids. On one visit recently one of the managers stormed out shouting "I QUIT!!!" Waitstaff/front of the house staff has been a revolving door. They REALLY NEED TO GET IT TOGETHER! The food has been hit or miss with the kitchen obviously not following spec and then you have servers who refuse to help out...FULL HANDS IN FULL HANDS OUT...hosts need to stop double and triple seating guests especially with unexperienced servers....when your customers know the menu better than their server there's a problem...also WRITE DOWN THE ORDER. Save yourself from having to do double time with a table and frustrated guests...write the order down...when you THINK you got and and you don't you run the risk of getting yourself and the kitchen in the weeds. My family lives blocks away from this location...I'll continue to eat at Lupe Tortillas but I'll be driving to Shepherd or even out to Pearland to avoid the S@%T show here. Sorry but seriously...DO BETTER...some of your regulars are getting tired and moving on.
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