Lion Square Lodge at the Gondola - Managed by Vacasa Vail Yelp Reviews - Lion Square Lodge at the Gondola - Managed by Vacasa Vail - Trade Reservations
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Lion Square Lodge at the Gondola - Managed by Vacasa Vail Yelp Reviews
Latest Reviews On Yelp
10 Reviews
0 Replys |
First time staying here and it's been great.
You can't beat the ski in/ski out! I stayed in South building and the gondola is right there. Staff is super friendly. Rooms are very clean, the cleaning crew is top notch. Nice hot tub, pool and sauna. I've been staying in Lionshead a long time and can't believe I missed this gem of a place!
Be the first to ReplyWe are calling this our "in spite of" trip.
In spite of the management (whether it's Lion Square or Vacasa), we managed a good get away. We arrived on a Thurs (15th) at about 3 to check in. Room seemed nice but strange that a plunger was in the bathroom. Fast forward to Friday and sewage is backing up. Waited around for a few hours. No fix. Maintenance said we would move. Sit for another hour. Some young man (20 maybe) shows us to tell us we are moving. No idea where- bc no one called us or told us what was happening. Moved 2 doors down. Blinds fell off and fire place doesn't work. No apology, no contact until 17th. Barrage of email your stay is cancelled, saying you owe money, you can choose your room (we were never given the option). 10 emails and a phone message to call. Call and it is answered by someone who is quite groggy, grouchy and yelling at his kids. Still no one bothers to say we are sorry. On Father's Day, the cleaning crew knocks at 7:55 AM to ask if we want our room cleaned. I had to sign a card declining. We were not even dressed at this point. House keeping seems shocked by this. When checking out on the 19th, the lady at the desk gets a little flappy when we asked to review charges. Young man (same one) whispers they are the ones we put in 154. Told all charges are not handled there so cannot review. We love Vail and despite the lack of responsiveness, lack of acknowledgment, and lack of communication we enjoyed our stay. Will go back to Vail, not to Lion Square though. If you opt to go, check for a plunger before you decide to stay
Be the first to Reply*UPDATE* the price went up and service went down!
*UPDATE* the price went up and service went down! Apparently check out is now 10am, used to be 11am and if you wake up by 8am, you're spending all of your time packing and not even enough time for breakfast. We were denied our first late check out ever- they wouldn't even give us 30 minutes extra. Makes it difficult to get out that early when they were out of loading carts. I asked the front desk lady for a pool key card since check out was so early. She said to keep using my room key. In the past, that had never been the case, and unfortunately she gave me bad information as the key did NOT work for the pool! She was probably just being lazy as I noticed she was on her phone. Seriously considering booking another place for our trip next year. Disappointing!!! For $350 a night, I expected more!
Be the first to ReplyThe location is phenomenal.
Walk to the lift, ski school, shops and restaurants. The first room we were in had a really bad pullout sleeping sofa. Management brought 2 cots but they were too big for the room and had to move us to a different room. That meant repacking 3 kids and unpacking at the new room. But, we're grateful for the extra queen bed instead of a sleeper sofa with spring mattress.
Be the first to ReplyThis place is wonderful all around.
From the views, the location, the service and the rooms. Took a weekend getaway to vail and couldn't have asked for a better place to stay. Will definitely be coming back next year.
Be the first to ReplyLion Square is a large Condo Complex that I believe is
Lion Square is a large Condo Complex that I believe is managed and rented out by Wyndham or by the individual owners. There are a number of floor plans to choose from and I think they all have kitchens, living rooms etc. Pros: Right next to Lionshead Gondola - 50 yards - ski to your unit! Outdoor Pool and Hot Tub Well stocked units: Kitchens with microwaves, refrigerators, dishes, TVs, dishes etc. Maid Service Ski Rental Concierge - from 10 AM Front Desk Maintenance Restaurant / Bar on site. Free shuttle to Vail Village or 15 minute walk. Doorman / Porter Cons: Unit 568: Horrible beds! You will sink about 6 inches - these mattresses are so soft and old - ZERO support. Maintenance said there was nothing they could do because the units are privately owned and it's up to the owner to address. So AVOID 568!!!
Be the first to ReplyEverything about this place, from the location to the
Everything about this place, from the location to the customer service is amazing! I stayed here for 3 nights because it was ski-in ski-out. The location was incredible. As soon as you exit the front doors, you walk about 10 steps to a hallway that takes you to the complimentary ski valet, where they also have hot cocoa and cookies set out. About 100 feet straight ahead is ticketing and the gondola. The second day, our friend decided to come up and meet us. My boyfriend called up to check the price to upgrade to a room with a pull out couch for our friend and because there was a leak in our toilet, they gave us an upgrade to an incredible 1 bedroom with a fireplace, full kitchen and outdoor access to the pool and hot tubs. The staff was very friendly and we were greeted and asked how everything was going every time we left and entered. We will definitely be staying here again!
Be the first to ReplyThe customer service at this hotel is outstanding.
They should be a case study for all other hotels, as I was completely blown away within 12 hours of my stay of their customer service. First, I was able to check in two hours early. I was fully prepared to be told no, but felt it did not hurt to ask. They made it possible. When I thought that I might not be able to find a parking spot, they reassured me of other places that they would be willing to move my car. After all the discussion, a spot was made open in front of the hotel (which I jumped on). Still, blown away within less than 30 minutes of checking in. Later that evening, I realized I forgot my brush at home. The front desk stepped into action showing me my options. Nothing worked, sadly. I knew I would have to drive to City Market, but stressed out about my parking spot (it was a sweet spot in front of my room). The front desk made sure that spot was saved! Wow. Great customer service. I will admit, my room is a little odd in the layout due to being part of a bigger condo that is split up. I find it weird, but it is still nice. Plus, with this type of customer service, I would probably sleep outside on a cot. As an individual that visits Vail a lot, the location is amazing in both the summer and winter. Check this place out, book for the location, and stay again for the customer service.
Be the first to ReplyThe customer service was beyond amazing! I really enjoyed
The customer service was beyond amazing! I really enjoyed my stay. The front desk was helpful every time. The hotel is in a perfect location near everything! The backyard view is breathless!
Be the first to ReplyLodge at Lionshead is my hotel "soulmate.
" I love this place. I was fortunate enough to score a first-floor studio suite by the pool and it's absolutely gorgeous. The hotel is tastefully decorated and reasonable prices. It's right next to a walk and bike path, also the river. So wonderful and peaceful. I really love this place, it's perfect for a romantic getaway or with family and friends. You will not be disappointed. Also, great cell and internet reception!
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