First of all I have to say that I feel really sad that I - Le Bouchon Du Grove Miami - Buy Reservations
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🤮 1/5 - First of all I have to say that I feel really sad that I
By 👻 @Oli D., 01/29/2023 3:00 am
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First of all I have to say that I feel really sad that I have to write this review. I have been going to this restaurant for as far as I remember, maybe more than 20 years. We usually celebrate here our accomplishments, birthdays, graduations... our kids have this place as one of their favorite places ... and of course the name of the restaurant means a big deal for us and to our family... but last night it felt really bad. I made a reservation with the note that it was a special occasion and that we were bringing guests that never came before. After talking to the waiter and 'manager' about the table they 'reserved' for us, we were forced to sit outside by the Sand Bar entrance, no other solution was offered. It was the worst experience. People walking by our table vaping and smoking, really loud music coming from the bar, we couldn't hear ourselves or the waiter, who was also annoyed that he had to take care of us in that situation... and many other details.Everyone working at the restaurant was aware it was a bad choice to put us there, but no one came outside to at least apologize or talk to us about it, during or after the meal. The unfortunate lip mark when I was about to taste the wine, cold desserts, server super frustrated even though we were trying to enjoy... all things you can fix with a little empathy. Emphaty and respect would be great when you know you are making a mistake, but hiding and not facing your guests is the worst mistake, the worst strategy and decision you can ever make. People come for the food but also the experience, and if in the middle of a situation like this you disrespected and disregard your clients you just are not doing yourself a favor. Please learn how to face this situation and comfort your guests specially if you realize they are staying after all. So sorry I can't talk about the food, because I didn't enjoy it. Just be careful when making a reservation, please ask them if they are going to sit you there when making a reservation on a weekend night. The group (our group) that went there last night are very good at cooking, we usually stay home and eat delicious... we just wanted a special experience for a change. Please care about your clients, don't miss treat them and be smart and empathetic. I already apologized to my friends for you.
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