I took my mom to Lawry's Beverly Hills for her 94th - Lawry's The Prime Rib Beverly Hills - Buy Reservations
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🤮 1/5 - I took my mom to Lawry's Beverly Hills for her 94th
By 👻 @Sheila D., 03/21/2024 3:00 am
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I took my mom to Lawry's Beverly Hills for her 94th birthday dinner last Sunday. I had made a reservation in advance, noting that it was for a birthday. They opened at 3:30 and we had a 4pm reservation. We arrived early and the restaurant was not busy, as they had just opened. Upon checking in, I requested a corner banquette, as we've done for decades. After about 10 minutes, we were led to a corner banquette. It was in the far right corner of the room. We didn't pay much attention until after we ordered our drinks. We started to notice the wait staff was lingering in our corner, waiting around for it to get busy. The carver was right next to us and the cart for clearing dishes was across from us. I finally saw the host who sat us and asked why were seated there, when there were no other customers and we were facing staff and a wall. He just listened to me and didn't respond. We had our prime rib dinners. After which, the same host brought us our check and a piece of trifle with a candle on it, proving they knew it was a birthday celebration all along. We were so sad and depressed when we left. Almost in tears, as my mother has inoperable breast cancer and this could have very well been her last birthday. That's beside the point, but important to us. I wrote to the company that night, on their website describing our experience. That was March 17. No one ever responded. We've been patrons of Lawry's Beverly Hills for several decades and customer service was always paramount. No longer the case. Although the prices are higher than ever, the service and the quality of the food obviously no longer matter. Sad.
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