very good but some things need to be fixed - L'Atelier de Joel Robuchon Saint Barth Gustavia - Buy Reservations
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😒 3/5 - very good but some things need to be fixed
By 👻 @trvljournalist, 03/16/2022 3:00 am
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We were very excited to try this restaurant last night. We chose the upstairs dining room which is the less expensive option. It's beautifully design, the location on the harbor cannot be beat and the people at reception are very kind and welcoming. A few things people should know: It is a price fixed menu at 125Euro, which is appropriate to the cuisine, however be advised that at least three quarters of the offerings require a supplemental charge. We laughed about it, ordered anyway but it sends a poor message to the customer. The food and its presentation were excellent and as expected. The staff was extremely friendly but, and this is where things went a bit south for us, after ordering drinks and dinner, service became somewhat sporadic and slow. We opted for cocktails and some of us had wines by the glass. After not ordering bottles of wine it occurred to us that our table was no longer a priority. Servers and mangers were quite busy entertaining other tables of regulars, laughing and having a great time, but meanwhile we sat waiting for the desert that would never arrive. It is a three course meal so failing on the last course is effectively failing on 1/3 of the experience that left us languishing and frustrated. Finally, we just asked for our bill because we were tired of watching the servers fawn over others while we sat annoyed. To their credit, they apologized, took off 15% and gave us pastries to take home, but we left disappointed. Hopefully they will rectify the service shortfall and we will give it another try next year but in the meantime we are cancelling our reservation for the more expensive dining room we had for this Friday,
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