Disappointing - L'Atelier de Joel Robuchon Saint Barth Gustavia - Buy Reservations
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🤮 1/5 - Disappointing
By 👻 @Bruna Martins, 03/11/2023 3:00 am
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I am so disappointed with your service that I don’t plan to come again to your restaurant. It’s a pitty because my husband and I are huge fans of the brand worldwide. I felt very disrespected. My friends and I went to the restaurant at the time of the reservation and explained to the hostess that the menu wasn’t what we expected and, moreover, the ambience of the restaurant that day was not ideal, given that the restaurant was completely empty. We asked her about the possibility of cancellation on spot, due to the topics explained above. She agreed to the cancelation without fee and we left. I was completely surprised by seeing that i was charged on my credit card in 900 €, because of the hostess approval at the time. I sent the restaurant an email kindly asking her to review the decision of charging that value, which was not granted. I could understand if the restaurant was fully booked and our cancellation led to a loss for the restaurant. However, I really don’t think the restaurant was jeopardized by our cancellation, and that’s the reason why I believe i should not be charged in this high value.
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