Unfortunately, our Valentine's Day experience and first - La Tavola - Buy Reservations
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๐คข 2/5 - Unfortunately, our Valentine's Day experience and first
By ๐ป @Jacob S., 02/15/2024 3:00 am
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Unfortunately, our Valentine's Day experience and first time at La Tovola fell short of expectations. Despite booking reservations weeks in advance for a 9:15 seating, we were left waiting outside until 9:45 due to overbooking. We were told at least 10 tables were ahead of us when we checked in 5 minutes earlier than the reservation. The menu was a four course meal with options to select for each course. We selected all the courses with our waitress after we sat down but we were returned to twice being informed that two of our selections were no longer available. We were confused and disappointed how they could run out of options for a special event's preset and somewhat pricey menu when the restaurant already knows the head count for the special valentines dinner event. There was no sincere apology through out this experience from the staff or manager, and the manager never checked in on us. Even after placing our orders the whole dining and took forever to receive food. We finally left the restaurant at 11:15, having to rush through the last course and dessert, which both courses were boxed to go as we couldn't wait any longer. The food we received was good, but the overall experience was tarnished by the disorganization and poor management this night. I am sure they are great for normal occasions but it seems like they will need to work on hosting special events.
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