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Kirin Seafood Restaurant (Starlight) New Westminster Reviews from The Last Year
Came here for a family group dinner for dim sum, they had a
Came here for a family group dinner for dim sum, they had a sale on the king crab and my dad decided to order it. The crab was very well done. They had a few different courses for it and each of them tasted great! The dim sum was also fairly good. While i did enjoy it, i wouldnt rank kirin dim sum as the best vancouver has to offer, but it would be in my top 5.
My favorite place for Dimsum in British Columbia.
I love the foods here. Reservation is highly recommended. They have three locations: Richmond, Vancouver, and this one. I love this location because there is plenty of free parking. Easy to make a reservation (not as busy as the one in Richmond). Service is great. Everyone is polite and professional.
Dim sum is ok but service is not friendly, especially for a
Dim sum is ok but service is not friendly, especially for a 'nice' chinese restaurant. While being seated we were told multiple times that our reserved table was only good for 90 minutes. I get it - they don't want people hanging around BUT it adds an element of needing to rush through dining before we're even seated. Waitstaff were no-nonsense and didn't provide any extra service (ie offering to cut dim sum pieces or offering scissors for us to do so). Scissors are customary especially when the number of dim sum pieces don't match the number of people at the table. When changing plates midway through dining, the server had a stack of clean plates for our table of four people. I was the last one to hand her my plate and she refused to change it and said it was 'ok' although clearly not clean. She turned briskly and walked away. She had the plate in her hand. Directly behind us was a staging table stacked with clean plates. I've never been rejected a clean plate at any chinese restaurant regardless of how clean/dirty it was. I noticed a bit later that the table next to us had all their plates changed by the same server even though they were clearly as 'ok' as mine. As soon as our dishes were cleared, a staff came over with bill and credit card reader (without being prompted). He was quite impatient as my 85 yr old mother in law opened her purse to retrieve the credit card. Overall, we didn't feel welcomed from beginning to end. Will not return.
I've been debating whether I would rate my dining
I've been debating whether I would rate my dining experience this morning with one star or two stars. At the end, I'm giving two. My husband and I went there for dim sum with my parents this morning. While the foods are solid, the customer service left a rather disappointing experience at the end. The two incidents irked me and my husband throughout our brunch so much that we didn't even care to enjoy the foods thereafter. We just, ate them. (1) One of our dim sum courses was duck feet so naturally we had bones left on our plates. Our waitress came by to change our used plates with clean ones. My parents' and mine got changed. When it came to my husband's turn, he held up his used plate to be taken away. The waitress said, "oh yours is OK" (literally) and walked away. My and my husband's immediate reaction was "WTF?". Our only explanation to ourselves to the situation was that my husband did not partake in the duck feet so there was no bones on his dish. No explanation, however, was given by the waitress. There was leftover sauce on my husband's plate nonetheless. We have eaten at Chinese restaurants at all price ranges in Asia, North America and Europe. I have never seen used plates being changed selectively, particularly when it was held up to be changed, no less! When plates are changed at a table, all are changed regardless of how much it was used. It's a matter of courtesy and egality. And, it wasn't like there were not enough clean plates to go around. Next to us was a prep table with 2 tall stacks of clean plates to replace diners' used plates. (2) We ordered the Kirin fried noodle. After it was plated, my dad asked a waiter for Zhe (as in Zhejiang) vinegar for the noodle. The waiter asked to clarify whether my dad wanted red or black vinegar. My dad was stumped and repeated that he wanted Zhe vinegar. The waiter repeated the options of red or black vinegar. Zhe vinegar is synonymous as red vinegar. However, for those who are only familiar with one name, they may not be aware of the alternative name. That was the case with my dad and the waiter. That was when my mother stepped in to confirm the choice of red vinegar. The entire exchange was pleasant. When the same waiter, came back with the vinegar, he placed it right in front of me (not just in the general vicinity) and I sat opposite to my dad at a round table. In other words, he placed the vinegar at a spot furthest to my dad. I would hope the two actions were not intentionally "vindictive" of any nature. Although both the waiter and waitress were very accommodating at other times during our dining, their two actions above show they lack awareness of sensitivity to customers. There are hole-in-wall restaurants that pride themselves on very good food and there is no customer service to speak of. However, Kirin is not one of them. Although it is not a high end restaurant per se, it is a "finer" restaurant as reflected in its pricing. Quality of food, customer service and experience are all parts of the package. If one fails, the dining experience fails.
Came here for Christmas lunch with church.
We were the first to arrived and were promptly directed to the backroom / banquet room. It's a very nice room and the staff were very helpful and friendly. Food was very tasty and portions were big. Overall, a very satisfying and memorable experience.
The food is tasteful and the place is clean.
The staff are very mindful with your needs. It's a good place for gathering with friends.
A little disappointed.
Everything was slow here. The food was ok but average. Next time we will remember to reserve the table in their Richmond branch.
Came for the set dinner.
Food was good and the roasted pig was an interesting experience because I never had it served with steamed buns before. The skin was crispy but the meat was a bit tough. The other food we had was the wonton noodles, seafood fried rice, veggies with fish maw, salted chicken and fried cod. The dishes were pretty good but the wait time for the food was unbelievable! Our entire meal took 3 hours to complete which is way too long for a regular dinner service! With that said, the staff attended to us the best they could by filling up our tea and letting us know that there was only one chef working that night so that's why food took so long.
Dim sum menu is limited compared to others, but regular
Dim sum menu is limited compared to others, but regular menu is available during the day. The food tastes good. However the chow mien we ordered was smaller than expected. The service was good and efficient. Our table was clear and bill presented right after we finished eating, which I don't expect from a supposedly "upscale" restaurant.
This is my third time to this location for Dim Sum.
It is easier to make reservation. I recommend you to ask for their homemade XO chili sauce. . It makes the dim sum more flavorful and less greasy. Some new items we tried this time. Shrimp and corn red yeast rice roll 3.5stars Beef balls 3.5 stars
Terrible service
The place looks like high end. The food was ok to good. Service was horrible. The staff are all miserable. Don’t bother going to this place and spending that kind of money.
++ Impressed ++
Had a lovely lunch to day with my over sea business associate , it is awhile since my last visit , they been in same location for a long time , next to the Starlight casino , lot of casino parking , the decor very upscale spacious comfortable Dim Sum house , reservation must , the place all way packed for lunch , I was truly surprised the price here not too expensive not like some Restaurants in Richmond , since they re - open from Covid , menu price went out between 25 % to 40% ! just incredible ! and service is awful , ( that's why I am try not go to any Chinese restaurants any more ) it is a luxury Dim Sum quality is excellent , not a big dim sum menu but lot to choose from , must try the Baby abalone Dumpling , delicious , all the staff very polite and friendly smile all the time , my over sea associate she all ready ask me to bring her back here for Dim Sum tomorrow ! so if you looking for a good quality Dim Sum place , and do not cost your a arm or a leg , kirin is the place , 100 percent recommended , and make sure you phone for reservation .
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Process after bid is accepted.
By 👻 @EvocativeFold67, 09/17/2021 11:11 pm
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I have a notice stating that my bid has been accepted and is awaiting transfer. The reservation is for the 18th, but the “moderator” said he will confirm booking by the 28th. Is this an indicator that I may not have a reservation?
1 Answer
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Answer from 🥷🏻 @ColorfulRod45 (09/18/2021 1:07 am)
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Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
2 Comments
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Comment |
By 👻 @EvocativeFold67 (09/18/2021 1:12 am)
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By 🥷🏻 @ColorfulRod45 (09/18/2021 1:20 am)
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