Stay away! I had high hopes considering it was a part of - Il Buco Alimentari & Vineria New York - Buy Reservations
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🤮 1/5 - Stay away! I had high hopes considering it was a part of
By 👻 @Brittany R., 03/12/2023 4:00 am
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Stay away! I had high hopes considering it was a part of the Il buco family. I went for my 30th birthday with my sister who is gluten free, and when asked if we had allergies, we made it abundantly clear she had a severe gluten allergy. I specifically asked them weeks before if they could accommodate, and I was assured they could. Well, let's just say the server did not follow through with their commitment. He wasn't knowledgeable, reassuring or informed. We ordered and asked specifically if it had gluten and he said, "no". After she ate it, she knew it had gluten and we asked our server and he said, "no, it's just in the fryer for a second". He was careless and casual about it. I'd expect that he would understand the severity of intake of food and him to escalate our concern. I'm guessing he knew he messed up. We were clearly pissed.Needless to say, my sister couldn't enjoy the rest of my birthday night, felt terrible and had to go home. Thanks a lot... my birthday was definitely memorable in the worst possible way. AVOID.That server was disingenuous and pretentious.
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