Would give 0 stars if I could- the most disappointing - Hwa Yuan Szechuan New York - Buy Reservations
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🤮 1/5 - Would give 0 stars if I could- the most disappointing
By 👻 @Mary M., 01/23/2023 3:00 am
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Would give 0 stars if I could- the most disappointing dining experience I've ever had!To start- there is no reservation system; so hoards of guests were expected to stand and wait in the front/middle of the restaurant for about an hour for their tables (despite making reservations weeks in advance). Each party being repeatedly told "just one moment" when inquiring about approximate wait time. Once we were eventually seated, we ordered drinks and waited patiently for an additional 2.5 hours before being told that they had run out of several dishes we ordered. We then watched a table that had been seated about an hour after us be served those very dishes! Instead of apologizing for the apparent mix up, our server laughed at us. Not a single staff member could offer us an explanation or apology for the absolutely abysmal service we received. Our party of 8 left after almost 4 hours, still starving, having only been served a few small appetizers in all that time. I have eaten at Hwa Yuan before and was excited to bring friends to celebrate the Lunar New Year. This experience was nothing short of embarrassing and has ensured that none of us will be dining there again. Save your time and money and go absolutely anywhere else.
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