Unsold listings bug? - Houston's Hackensack - Buy Reservations
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Houston's Hackensack Reviews from The Last Year
Overpriced chain food
I had never been to Houston's before but my in-laws love this place for some reason. I don't really get it though. It's so dim in there, and the food is way overpriced for what it is. Our party of four came in on a Sunday at around 1 pm for lunch. I thought it would be empty but surprisingly, the restaurant was pretty full. To start off, we had the spinach & artichoke dip (with salsa, sour cream and warm tortilla chips) and the house-smoked salmon (served with Chef's dressing & toast). The dip was fine, nothing to write home about. I thought it was a little odd it also came with salsa, but I wasn't too mad at it. I ended up putting the dip on the toast that came with the salmon (since I couldn't eat the salmon) and then it was pretty good. I think they should swap out the chips for the toast because that's a much better (and fancier) combo. I inquired about what was in the 'Chef's dressing' and the waitress just said "Oh, it's really good!" When I told her I wanted to double check what the ingredients were, I was met with an attitude-y, "What's the allergy?" So, it would be nice if they listed the ingredients of the dressing on the menu, or if they trained the staff to learn what's in the food. For my main, I went with the Ding's crispy chicken sandwich (buttermilk fried chicken, baby Swiss, spicy slaw). This came with French fries. I wouldn't necessarily order again, but it was a pretty decent sandwich. The chicken was good, but the slaw made it hard to eat, especially with such a soft bun. If you don't eat it quickly enough, the sandwich will fall apart, so this sandwich is definitely not meant to be taken home as leftovers. Hubby had the special, which was filet mignon with frites but I'm not sure if it was worth the $65 price tag. MIL had the ribs, which I thought was way too smoky. But the creamed corn she chose as one of her sides was pretty good. FIL had a burger, which looked pretty basic. I would say that the food is pretty much what you'd expect from a chain restaurant. But you should just double the price of what you'd expect from a chain restaurant too. $21 for a spinach and artichoke dip? Gimme a break.
Not family friendly
Houston's is no longer the best since it has secretly initiated a corporate policy which I perceive as discriminatory and prejudicial. It used to be our go-to as a family for celebratory events. At no time did we ever have a problem being seated as 6 (all adults). We were told this weekend that we now can only be seated as parties of 4 or less and they would "try" to seat us near each other. So much for a family dinner. We chose to leave as it appears that many others did too. Houston's used to be bustling on the weekends with long waits to which we were accustomed. There was no one waiting. The bar was near empty. It seemed an anomaly that the restaurant was so quiet. Why no one probably cares, we will not be party to their practice and will no longer give our business to Houston or any other restaurant in the Hillstone brand. So unfortunate.
Inclusivity doesn’t exist here
Their 2024 elitist mentality is not okay. They are not inclusive. Excellence of Service & Staff doesn’t exist here anymore.
Unprofessional Management
My friend and I have been going to Houston’s for about 6 years now, especially for birthday dinners. I made reservations almost two weeks prior. The food was good and our waitress very pleasant. However, our dinner was ruined by management! First a manager in a Chefs coat saying we needed to go outside if we needed to take a call, which I found it strange the way he approached us as we were sitting at one of the booths close to the bar and everyone was on their phone. Then as I had just finished paying the bill, a second manager came to us asking how was everything, therefore I made him aware that the waitress was splendid, but I was taken back by the other manager as I thought perhaps we were approached for sending back a drink and it seemed odd because lately people are always on there phone and don’t even follow the dress code as many customers walk in wearing tracksuits and not very well groomed. The manager just said “You have a 90 minute limit and you have exceeded it!” When I said that was very rude and it just discourages us from returning to this establishment” he just said “Do what you want, I don’t care, next time make a reservation!” and walked away. He was extremely unprofessional. I commented this experience to 2 other friends and they said they had a similar experience with the same manager 2 weeks ago. It is such a shame this is the treatment from a place that is over priced and we gladly spend the money, but as of now I will not be returning to this establishment!
I use to go to this place maybe twice week not anymore
I use to go to this place maybe twice week not anymore after last night we waited 1,5 hour at the bar and the bartender keep telling us your next you next and keep seating other ppl so I decided yo leave , by the time we were waited we had ordered 1 round that was from beginning so with all this wait i forget we step out than 3 min later I remembered that we did not pay our round will in going i had phone call from someone to come back and pay we enter the restaurant and it was some ( though). Guy never knew that houston have a bouncer ) name Sam cannot be a manger or any responsible person because the way he talk to ppl with no respect cannot be , this guy have the guts to take on the side and treating me that if j do this one more time he us going to treat me differently waw waw me at this place after going to almost 9 years every week i was really shocked how this guy tald i still not sure what hes position is with hes white chef coat never seen someone talk to a costumer i. Hospitality like that in all my experience Sam Sam Sam
I love the seared tuna here it's the best ever ! I love
I love the seared tuna here it's the best ever ! I love the ambiance the food and everything! I've been here many times
My all time favorite Consistent with food taste and
My all time favorite Consistent with food taste and options The atmosphere always inviting The service is good
pretentious, keep it dark no windows trying to create a
pretentious, keep it dark no windows trying to create a nightclub vibe, small portions , they charge for bread, $20 martinis, cappucaccino served in a expresso cup maybe 3 ounces, waited for a table other people seated first . won't be back
Simply the best restaurant in America.
I've been enjoying Hillstone Group for 20+ years. The service, food and ambiance are always top notch. Lastly while it's not cheap it's an incredible value given all the things above.
Manager completely disregarded my concerns regarding the
Manager completely disregarded my concerns regarding the service we received. I was effectively told I was "wrong" for feeling like our service was inadequate and did not make me feel like he cared at all. I used to come here 2x per week for lunch. Never again.
0 stars for me I have always felt like they did not want
0 stars for me I have always felt like they did not want large party's or kids !!! and that's very off putting but I have never seen a restaurant that will tell you that they can only seat four people at a table but that's fine so we went along with there stupidness and sat at 2 different tables after driving 2 hours to eat dinner with my parents but the straw that broke the camels back was when they came over from the back to inform me that my four year old son was not allowed to sit next to me because my 11 month old granddaughter that was sitting on my lap because they also don't have high chairs !! counted as a fourth person at our table and it was for the welfare of the other diners and the other diner being my parents on the opposite side of us. That was the only people in our eyesight or vision. I have no clue how they're still in business worst attitudes by staff in a restaurant by far I've ever seen then they proceeded to not bring us our food because I didn't like that. They told us that they were only allowed to be four people at the restaurant table, and my son had to get up and go to the other other table. do it was the worst experience in a restaurant by far unacceptable !!!!!
I am never disappointed at Houston's.
I can't recommend this place enough. The staff is always very kind and are always happy to help. The spinach artichoke dip is delicious and refills on chips are endless. The chicken sandwich is the perfect combination of sweet and savory. I had it with the French fries, which were perfectly thin and crispy. They also serve it with their own seasoning and with a delicious chipotle mayo. The prime rib sandwich is so delicious, pictures do not do it justice. We ate there for lunch and the place was packed and it does seem that you have to book very early in advance since reservations are always taken if you want to go last minute. I would say that it's worth it for a date night or even lunch date.
Always great food & service.
Monicawas a lovely server answered every question. We were so happy that grilled artichokes were back on menu so delish
My all time go to place in past two decades! Dined at so
My all time go to place in past two decades! Dined at so many places, this Houston/Hillstone location is among all the very best and unique! Ambiance is attractive! Food and service are always great!
DR. Rev. Martin Luther King Dream - Will Never Come True Due to Discrimination at Houston's!!
Dr. Martin Luther King had a Dream, but it is NOT found at Houston's in Hackensack, NJ! People Lie but Numbers and Pictures Don't! This Chef came out of the Kitchen and over to the Lobby area where My Nephew & I were waiting for a Table! In 2023; This Chef REFUSED to serve My Nephew & I (Black People) because I have a REGISTERED 12 pound Tee Cup Trained Cockapoo who remains strapped onto my chest in order to DETECT MY DISABILITY! I am considering SUING HOUSTONS! I asked for the CORPORATE NUMBER; he handed me a note which I still have... with Houston's website! Some kind person VIDEO'd my experience and AIR DROPPED it to Me... Any & All Black People ESPECIALLY the Disabled shoud BOYCOTT HOUSTON's! I will NEVER ENTER their Discriminatory Doors Again‼️ Watch for yourselves‼️
Dining while Black in NJ is not easy 🙄will keep my money in my pocket will never spend money with them or any affiliate
Went with my black family of 5. Was told no seating for 5. White family of 5 came in and was seated.
Horrible treatment and Experience
It was my father-in-laws birthday which turned out horrible because of the treatment we received at Houston's last night. We made a reservation online for 5 people but were told that we only made it for two! So after all 5 of us were seated at a table we were told they could not serve us unless we split up because they only serve 5 ppl every hour. Basically, we were told we had to leave after waiting for 40 min and being starving at 8pm at night. The woman who spoke to us was very rude and when we told her she was not doing the right thing by us as customers she said thanks for the compliment. I can not even believe how badly we were treated. Then the manager basically blamed us saying we were rude to his employee. Are you kidding me? I am beyond angry this was the absolute worst experience I have ever had at a restaurant! They had empty table around but did nothing to help us, The manager had zero customer service skills and should not be a manager.
Disappointed Regulars
Houston's is nothing more than a high-priced corporate cafeteria. I made a reservation for four a week ago and my youngest child joined us last minute. We were thrown out of our booth because we had a party of five despite the fact that we were comfortable. We were asked to split up and eat at different tables and if our "dining experience" started they would not reunite us if a larger table was available as our "dining experience" already started. We had dinner at 8:30 on a Monday night and there were many open, available tables. I was with my college children who I am not going to see in a long while and they actually split up my family and made our time miserable and stressful. We are regulars at Houston's, but will not support them any longer as they are too corporate for our liking. Once, I saw the matre de throw out a priest because he was the fifth in a party of four. Also, when you are seated before your butt hits the seat, they request your drink order. They are only interested in small parties, so they can rush you and turn over tables quickly. The food is good, and the wait staff is lovely, but the management and protocol are despicable albeit with very high prices.
Wonderful
Although it's a bit pricey I cannot stop going to this restaurant, every single staff member are extremely nice, they have the best cook the best service and the food is 💯 great. I cannot wait to go back again.
Hackensack's Best Restaurants that are most frequently booked by customers of Houston's Hackensack
Unsold listings bug?
By 🐐 @EtherealNut47, 06/14/2024 3:29 am
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Idk if this is related to the unsold listing % rule but I have listed 6 reservations and sold 5 of them and my unsold listing percentage is ~45%. For some reason the unsold listings have not been converted into sold ones. Does this happen only after the payment is released following the booking or is it an issue that needs to be addressed?
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Answer from 🥷🏻 @ColorfulRod45 (06/14/2024 11:01 am)
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Hey There,
Thank you for pointing this out - the incomplete count currently get's updated whenever you upload a new listing, and not when a listing got sold.
(Meaning until you upload your next listing the number might be off)
We will update this to also refresh when a sale happens and also repopulate the rate for all user accounts so the rate is as current as possible!
Thank you for the contribution, 5000 traderpoints will be sent to your account for the identification of this bug.
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