WORST EXPERIENCE AT A HOTEL EVER!My fiancé and I toured - Hotel Bel-Air Los Angeles - Trade Reservations
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🤮 1/5 - WORST EXPERIENCE AT A HOTEL EVER!My fiancé and I toured
By 👻 @Yardley W., 02/08/2022 3:00 am
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WORST EXPERIENCE AT A HOTEL EVER!My fiancé and I toured Hotel Bel Air yesterday to view the grounds for our upcoming wedding. Our wedding planner has been in contact with the event coordinator for Hotel Bel Air about our vision and the date we had in mind for our nuptials. We were referred to this hotel by a good friend who actually is one of the chefs at Hotel Bel Air, along with my mother - who's been frequenting the hotel since the 80's for several business meetings, weddings, and personal leisure. Our wedding coordinator arrived a few mins before us and has been in CONSTANT communication with Hotel Bel Air's coordinator. My fiancé and I are a same sex couple and our wedding coordinator has been communicating via email that the BRIDES are excited, they'll be arriving very shortly, etc. Once we arrived, we were greeted by Hotel Bel Air's coordinator and she proceeds to ask "oh so should we wait for the groom?" MIND YOU OUR WEDDING PLANNER HAS BEEN EMAILING THIS WOMAN SAYING "brides" and that we are a same sex couple. Our wedding planner reminded her "these are the brides right here, this is the couple" and the coordinator proceeds to say "oh! Okay". No apology. No compassion. Nothing. But being the forgiving, kind hearted people that we are we let it go but noted that that's red flag #1. We start our tour and start looking at the different options for wedding ceremonies - Swan Lake, one of the ballrooms and an outdoor space as well for receptions that were near the hotel suites. My mother - who's very familiar with the hotel - asked if we can tour more of the grounds to get a good feel for the hotel as a whole. She explained that we'll be renting a certain amount of rooms and suites for our family and bridal party, and the coordinator proceeds to say "sure you do". MIND YOU AS WELL - we are African American and my mother knows that we should be able to have access to see certain amenities of the hotel. THEN the coordinator says "oh you can come back for a self tour". WHY WOULD WE COME BACK FOR A SELF TOUR WHEN WE ARE HERE NOW AND SHOULD BE ESCORTED BY HER TO VIEW THE HOTEL GROUNDS! Just complete lack of interest and BIAS! Then the coordinator kept unnecessarily repeatedly stating dollar amounts for certain amenities like we couldn't afford it. Both my fiancé and I's family comes from wealth - and even if we didn't - WE WOULD NOT BE SERIOUSLY INQUIRING ABOUT A VENUE THAT WE CANNOT AFFORD OR HAVE NO REAL INTEREST IN! Just absolutely distasteful and disrespectful! And it's sad because all the other staff we encountered there were super sweet and kind! That's why we were perplexed by how the event coordinators attitude was completely different. Very disappointed in our experience and hope no one else has to deal with that type of bias behavior.
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