First Time We've Had A Problem - Hemispheres Bistro Bettendorf - Buy Reservations
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🤢 2/5 - First Time We've Had A Problem
By 👻 @Owmom, 10/11/2019 3:00 am
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We went to dinner for my son's birthday. We've been to Hemisphere Bistro several times, for both lunch and dinner, and have always had an exceptional meal. This time, however, was different. I ordered the flat iron ($26), medium rare. When it arrived, it was way overcooked - maybe medium well to well done - and it was a poor piece of meat. I literally could not cut through some of it due to gristle. I let the waitress know and she promptly apologized and asked me what I wanted to do. I asked for the prawns ($35) and she let said she'd let her manager know. In the meantime, another male server came and took my plate and agreed it was overcooked. When I mentioned the fact that I couldn't cut through it, he said, "Well, it IS a flat iron" as if that was to be expected. I'll add that we've had the flat iron a number of times before, and it was always tender and delicious. Then he made sure that I understood the prawns would take another 15 minutes. I said I was fine with that. Once the prawns arrived, they were very good and all was well, except that my husband and son had finished their meal several minutes earlier. But, again, I was fine with that. When the bill came, we were disappointed to see that they charged me full price for the prawns! I didn't expect a free meal, but I think it would have been appropriate to charge us $26 (the cost of my original order - flat iron) instead of the $35 cost of prawns. I was told it was the chef's decision when I asked. Pretty crappy customer service at a place I've always raved about. I'm so disappointed.
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