Arrogant restaurant. Bad management. Average in everything otherwise. Not a good experience at all for us. - Hansik Goo - Buy Reservations
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🤮 1/5 - Arrogant restaurant. Bad management. Average in everything otherwise. Not a good experience at all for us.
By 👻 @Amy, 11/05/2021 3:00 am
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Indifferent in the communication from the start in the process of booking. Priority for the restaurant is to secure the guarantee of payment for the booking. Cold and arrogant in the discussion of wine arrangement. We have offered to pay HKD 600 a bottle x 4 ie $2,400 for the 4 bottles we have brought, or alternatively we buy one or two bottles of wine from the wine list worth more than HKD 2,400. Manager Christine went away said she have to discuss with her colleagues, the sommelier came back refused us coldly. Saying he doesn’t know us, and we are not frequent customers. Therefore we have to buy a bottle for every bottle we have brought. The mark up on the wine list is quite substantial. I would say generally three to four times retail cost. Exceptionally few on the list that cost less than HKD 1,000. Besides majority of the wine on the list are relatively new vintages. Our guests and I have noticed on our way out when we were leaving the restaurant that our empty bottles were put their bar top for display. Photos were taken then as evidence. One of our colleagues has also saw them there the following day. But when we made contact to the Manager Christine to ask for the empties back, much to our surprise, she replied to us by email that the bottles were thrown away right away after the dinner.
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