Could have been better but could have been worse - Grimaldi's Pizzeria Las Vegas - Buy Reservations
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Ranked #20 in Las Vegas's Best Restaurants.
😒 3/5 - Could have been better but could have been worse
By 👻 @Colin X, 10/20/2022 3:00 am
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So this was our 4th visit to Grimaldis and as it was my birthday wife decided to treat me. 3 visits in the past were all good experiences however tonight was not one. We arrived to find a live of 5 people. The front of house girl did not look up or acknowledge us once. After 5 minutes I walked to the front and asked what was happening she soon seated the first party and the finally asked second party and then us how many. We sat and the waitress appeared handed the menu immediately we ordered wine and asked her to come back after we decided on food. 20 minutes passed after the wine arrived no waitress. I caught her eye and we ordered food. 55 minutes later no pizza, our waitress was now behind the bar and not moving I finally again caught her eye and asked how the pizza was doing. She said she would check and eventually advised we were the next ticket in line (after 55 mins fir pizza. I think not). My guess was our order was not placed as 5 mins later the pizza appeared. Next we tried to order sweet and more wine once again I had to get up only to see our waitress walking out the door with her own food obviously done for the night. No communication no handover. The other bar tender stepped in and managed to salvage what was becoming a disaster. Naturally I asked for the manager and here us where I have a lesson fir all those keyboard warriors who instantly hand out 1 star reviews. It’s not the issue it’s how the issue is dealt with that should define your rating. The manage acknowledged our issue yes he comped the pizza which helped but at least he had the decency to come back and talk further on the problem and asked why we were in Vegas. It’s the little things like this that make the difference. The food was fantastic service was not but hey it’s a one off and it will happen. Grimaldis owned the problem rectified it as best they could and do we will return again.
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