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π€’ 2/5 - Experience! !!
By π» @Δ°rem Ε, 03/24/2024 3:00 am
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Here's the translation of your text: Yesterday, we came to the restaurant for lunch for my friend's birthday. We waited in line and entered without any problem since we knew we would have to wait anyway. We sat down at the table, and I went to the restaurant manager and asked if they could bring a dessert and a candle after we finished our meals for my girlfriend's birthday. I selected the dessert from the menu, reassured him not to worry, and he took note of my request, promising to bring the dessert and candle after our meal. Then, I placed our order for scrambled eggs and a hamburger (well-done), and we started waiting for our food. Our drinks arrived, cola and coffee, but after 40 minutes of waiting for our meals, they still hadn't come. We thought they might be busy, so we didn't complain. However, after 50 minutes passed, and even though the two tables next to us, which arrived later, had already received their meals and started eating, we asked the waiter who took our order when our food would be ready. He (a gentleman) said we hadn't told him our order. We reminded him that we had ordered scrambled eggs and a hamburger, both well-done. He then asked how the hamburger should be cooked, and we replied "well-done." He said it was taking a long time because it wasn't well-done. He went to check at the cashier and, in our opinion, forgot to input our order. I told him I'm a chef and cook steak hamburgers every day, and it doesn't take 1 hour and 10 minutes for well-done meat to cook. We felt deceived by the excuse of the meat taking so long to cook. Later, the restaurant manager came and apologized, and when I mentioned I was a chef, he seemed a bit more upset because he understood that I knew how things worked in the kitchen. Finally, our food arrived. Then, the second disappointing incident occurred: they brought Pavlova but no CANDLE! I told the waitress (a lady), and she said no one told her anything about it! This was really upsetting; I felt embarrassed in front of my friend. Then she went to the back and, with a frown on her face, said something about me, and they brought my embarrassed friend a Pavlova with a candle. Nevertheless, everything was made better thanks to Restaurant Hish. The manager came over about 10 times to apologize, acknowledging that he was sorry for how our day had gone and that we wouldn't be charged for the meal. Initially, we didn't accept this and offered to pay half or just for the main courses without the dessert, but he insisted it was entirely their fault and kindly gifted us the meal! He handled the situation wonderfully, and I wanted to learn his name to write this to you because you should feel lucky to have such an employee, and I believe he deserves recognition. HISH, you really know how to do this job, my friend!
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