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🤢 2/5 - Gibsons care more about themselves than the customer
By 👻 @GREGORY F, 03/09/2024 3:00 am
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I have been coming to Chicago for over 15 years and always go to Gibsons when I’m in town. After tonight’s experience it will be a long time before I’m back again. Had a 7pm reservation and requested to be seated in the main dining room. They made me wait in a very crowed bar and then put us in the porch area and not the main dining room. To me the staff has lost its customer service value. They tell you how great they are and deliver less and charge more. Meal was average and to treat a repeat customer as if they don’t need/want you is a terrible feeling. Needless to say between not listening to my request, putting us in a packed bar for over 45 minutes and then not honoring my request is terrible customer service. We had to ask our waiter 2-3 times for items we requested. Food was good, not great. Service was average at best. I think Gibsons will be losing more customers as friends mentioned similar experiences. Gibsons has lost sight of no customers equals no business. It’s the beginning of the end for Gibsons.
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