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Galatoire's New Orleans Tripadvisor Reviews
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20 Reviews
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Terrible service from beginning to end!!
This was by far the worst service and subpar food we have ever had at a fine dining establishment. After 20 minutes of waiting we finally had to ask the assistant server for the drink menu / regular menu. When ordering my son was told that they were out of multiple items. 2 out of the 3 of us had already put our order in, so we told the server to give our son a minute to pick something out. She did not return for another 15 minutes - this was to bring our appetizers. We then informed her that we still needed to put his order in. Our wine glasses were low and she did not grab our bottle of wine to refill, nor did we get another loaf of bread that we requested. We finished our appetizers and sat there with our dirty plates in front of us for another 30 minutes. We asked for another Shirley Temple for our son which we never received. When we finally got our entrees ( after being there for 1 1/2 hours, my husband's filet mignon was at best room temperature. Our server never came by to check on us. My husband finally found the maitre de to let him know what was happening. Unbelievably, they returned 5 minutes later with the same cut into steak, but only the I side was slightly warmed. The ONLY way to get a cool outside and warm inside would be if they microwaved it. The server never came by to check on us even after this. We were never offered dessert menus either. In all of our years we have always tipped and tipped well. After all that had transpired and the utter lack of service, we did not tip. The server positioned herself between us and the door and confronted us about it! After almost never coming by our table for service, she had grabbed the book to see her tip within less than a minute.
Be the first to ReplyTraditional, old-school New Orleans fare
Great menu that represents traditional New Orleans. The main dining room gets really loud - ask for a table in the back if you want it a little quieter.
Be the first to ReplyClassic Atmosphere and Dining, Well Known -- Plus a Service Bonus
Historic landmark that it is, Galatoire's doesn't need any more from us. Except to offer credit for their readiness to manage our reservation under the stress of timing. It was not so easy to make our early-evening dinner reservation through the website system in the first place -- as we got into that afternoon and were buried in traffic well outside the city, it became obvious that we had no chance of being on time. A phone call direct to the restaurant put me in touch with a most helpful person -- name unknown or this hat-tip would be personal -- her reaction to my tale of woe was immediately to ask what later time would be convenient, and she made the switch with spirit and style. The hospitality sector at its best.
Be the first to Reply100%
Ambiance was lively (noisy). Service is a bit confusing & slow (Made reservations, seated at a table with no place settings or menus. Table got set while we were sitting at the table. Got a drink menu a few minutes later and a dinner. Menu about 10 minutes later. In my opinion, the ambience did not warrant the need for a sportcoat. The food was quite tasty (even for my standards - I find a lot of food, tasteless)
Be the first to ReplyWorst experience in New Orleans!
Just had such a terrible experience here. First I wanted to push back my reservation by 30 minutes, so I called 5 different times throughout the day and was on hold for over 5 minutes, just to get the answering machine. So I left a message requesting a later reservation. When I showed up, they had charged me $20 per person for a "cancellation". The host said he would apply the fee as a credit. We got seated because there were plenty of open tables. When we did get seated, I asked for a high chair for my 8 month old baby. We had to ask different people 4 different times over the course of 30 minutes who all said they would bring a high chair. And also, our server never even visited our table for over 30 minutes while we sat there! At one point we over heard a busser yelling at a server in front of guests. When we finally did get a server, he was distant, inattentive and basically non existent except for quickly taking our order. My wife and I both ordered sprites/7 ups and were given soda waters. Not sure why. Of the appetizer and 2 entrees we ordered, one of the entrees were good, the app and the other entree were meh. Then I asked for a salad to go for my mother back at the hotel, and I specifically said no eggs. The waiter confirmed no eggs. When we opened the salad box back at the hotel? Of course it had eggs, which my mom is allergic too. Finally, we had such a bad experience that we just wanted to leave, and (this is my fault) I stupidly didn't notice they never applied a credit to my meal. So I still got charged for a cancellation + my meal!! I should have checked, but also, do the job you said you would do. I called multiple times to try to get a refund for the salad the cancellation and got the answering machine again after a 5 minute hold. Left my name and number but have not gotten a call back. DO NOT GO HERE. THIS PLACE HAS BEEN BY FAR THE WORST PART OF MY TRIP TO NEW ORLEANS. Some of the worst customer service I have ever experienced.
Be the first to ReplyGalatoire's is still all that
We've been going to Galatoire's as a family for decades now and the place is still as lovely, charming and delightful as ever. The food is, as it has always been, insanely delicious, and the service is wonderful. Even the youngest / newest members of the wait team understand that people come to Galatoire's for something much more than a meal, they come for an experience. And the entire team delivers on that experience. Highly recommend.
Be the first to ReplyDon’t Miss Dinner at Galatoire’s
Dinner at Galatoire’s did not disappoint. Early in the day I stopped in to make a dinner reservation. The host was very welcoming and assured me an early dinner would be possible. When I arrived I was immediately greeted and shown to my table in the front dining room by the same host. This dining room is rather unassuming with tile floor and high ceiling. I did not have an opportunity to see the other dining room or the bar area in Galatoire 33. Dinner began with an amazing loaf of French bread, from a local bakery. The Galatoire’s Signature Cocktail was similar to an old fashioned. I started with the soufflé potatoes which were cooked crisp and were not at all oily. And the accompanying sauce was outstanding. For my entree I chose one of the daily specials - a blackened pompano with crab meat and brown butter sauce. The pompano was perfectly cooked, flakey, and delicious. The flaked crab on top was amazingly sweet. A glass of Harvey & Harriet White Blend was exactly what the entree needed. Service was attentive without being overwhelming. Overall, an excellent experience and I highly recommend to anyone seeking delicious food in a classic NOLA dining establishment.
Be the first to ReplyFriday lunch
We had Friday lunch in the main dining room and it was SPECTACULAR! I have eaten lunch here before but not in the main dining area and it just isn’t the same experience. The food is good, not amazing, but the atmosphere more than makes up for it!
Be the first to ReplyBirthday Dinner to Remember
As I'm writing this review, I checked to see that the TripAdvisor rating for this restaurant is only #183 out of 1119 in the city of New Orleans. That is a surprising tidbit for me, as our dining experience would have belied that rating. Then again, we only dined out four nights during our stay. It was a very good dining experience. Not the best we had but it was definitely noteworthy. I want to give props to our server - Gindy! He had a swag to him that fit right into the ambiance. We were there celebrating my husband's and his twin's 61st birthday, and it was special! The staff and entire restaurant joined in and sang Happy Birthday, and it didn't seem one bit tacky like it does at other chain restaurants and steak houses. Some of the menu items we shared were the Canape Lorenzo, (delicious) Oysters Rockefeller and Shrimp Remoulade. I had the Seafood Okra Gumbo and it was just what I had been waiting for in terms of New Orleans food! It was excellent, and included a couple of big oysters, shrimp and plenty of okra. Soooooo good!! I also had the Godchaux Salad [minus the anchovy fillet] and it was fresh and delicious with a substantial amount of lump crab meat. My husband ordered the Crab Yvonne which was served like a French cassolette, and he enjoyed it very much. And, my brother-in-law ordered one of the big steaks (rare), and it looked divine, even though I am a pescatarian. We all shared the Cauliflower au Gratin and I loved that as well; it was a delicious and unique menu item. I think things got a little busy in the restaurant and my brother-in-law didn't get the glass of wine with dinner that he had asked Gindy to pick out. Other than that, the entire birthday dining experience was great! Gindy helped us to select the best desserts and we shared the Bread Pudding and the Mocha Panna Cotta.
Be the first to ReplyA Mixed Meal on Bourbon Street
We arrived at, Galatorie’s for lunch at 11:25 for 11:30 reservation on Wednesday December 27th. Galatorie’s opens at 11 30 and there was a long line of people waiting down this sidewalk to enter. As we waited in-line, large parties were being seated. People associated with these large groups pushed through the line to be seated with these parties. This was irritating. There must be a better way to seat the large parties and not have the rest of the people waiting to be seated jostled and moved out of the way. We were seated relatively quickly. As many reviews have pointed out the place is noisy once it becomes crowded. The main dining room has green wall paper with gold fleur-de-lis at the upper 1/3 of the room, white painted wood which contain mirrors as the middle third and dark wood paneling as the lower third. There are golden coat hooks above the mirrors around the room. The tables had white tablecloths and hair pin style chairs. The waiters were dressed in black suits. This cooks come by dressed in chef’s whites. The tableware is standard restaurant supply. There was a water containing pitcher on each table which is nice touch. A jacket is required for a male guest. There is a selection jackets available if you do not have one on your person when you arrive. As we were seated we were given menus and a cocktail list. We were asked about our preferences for water. After the water arrived, we are asked if we would like a cocktail or other beverage. I ordered iced tea. The tea was very good. Bread was delivered to the table. Red was a small French roll which was good. For appetizers we ordered Foie Gras and Sweetbreads. The sweetbreads were cooked well. The lemon caper beurre blanc added a nice acidotic note. The dish was a success. The Hudson Valley foie gras with pain perdu, cane syrup gastrique, apricot chutney was good except for the foie gras which was cool. It was seared well. It seems that after being cooked it was allowed to sit before being delivered to the table. This was a disappointment. I also ordered a bowl of the Duck and Andouille Gumbo. I was brought a cup of the gumbo. The cup sized serving is what a lot of other restaurants in New Orleans would serve as a bowl. The dark roux was very well done and delicious. The gumbo was very good and was the high point of the meal. My wife had the Bouillabaisse and I had the Crab Yvonne as our main courses. The bouillabaisse had all the seafood listed (jumbo lump crab, shrimp, oysters, gulf fish, saffron shellfish stock) but the saffron was muted, the stock did not have much flavor and the seafood was overcooked. The Crab Yvonne contained jumbo lump crab, artichoke hearts, mushrooms, green onions, meuniére sauce and was delicious. It however is a one-note dish and needs to have something to eat with it to allow the flavor to continue to be delicious. It came with no accompaniments to eat with it. There was bread on the table which did help. A side dish or a starch would make this a better dish to eat. I had not eaten this discharge before and did not know there needed to be something extremity eat with it. There were side dishes available to order. During our meal another older waiter brought us the wrong food. He tried to deliver Eggs Sardou and an omelet. The omelet looked over cooked. The Eggs Sardou looked and smelled fine. We informed him we did not order this food. He looked at his waiter’s pad and delivered the food to the next table. He then came back in asked what we wanted to order. We explained we have already ordered with a different waiter and he stated he was not aware that. He looked a little befuddled. He left in within a few minutes or main courses did arrive. The menu leans towards seafood with lump crab meat being offered on multiple salads, appetizers, main courses and as a garnish. The wine cyst contains a good selection of wines by the glass which seem reasonably priced and an extensive expensive when list. The cocktail prices were average. The question at the end of any review is would you returned for another meal. The answer is I would return to Galatorie’s to dine again in the future
Be the first to ReplyGood food, not perfect
We made a reservation--most likely necessary for this popular place. Hubby wasn't wearing a jacket so we were seated in the adjacent restaurant space "33," which was fine and what we expected. I actually liked the atmosphere in there better. The main restaurant has very bright lighting, almost glaring. Our server Kelly was extremely nice, friendly, and knowledgeable about the menu and wines. There was a large group in our dining room that may have impacted food service slightly. We were dressed "nice casual" but some others in DR were very casual: Jeans and tennis shoes. There were also jackets and ties, so anything goes (almost). As for the food, we ordered filets and they were cooked properly. Unfortunately, I ordered mine "clemenceau" and the vegetable accompanient was almost cold. I suspect it sat too long before being served. The meal was very good but that tepid food took away from some of the enjoyment. A top rated restaurant, and NOLA institution should be perfect, and it wasn't but it was very good. Bread pudding dessert was delicious. The bill was around $160 before tip. They did take off $7 for the "not warm" veggies, and I had asked them not to do that, so that was nice of them to do it anyway. By the way, I would have mentioned the issue of the cold food sooner but our server did not return to our table until we were almost done with eating. That is a bit of a faux pas in the restaurant world. As mentioned, though, she was also taking care of a party of 16. We still appreciated her efforts.
Be the first to ReplyQuite the New Orleans experience
Our local friends were astonished that we were able to book a table hear during Mardi Gras as it is so popular. The restaurant has its own rules - everyone queues even if you have a reservation and there is a dress code. (Luckily they have jackets to borrow as I came in a fleece). The downstairs dining room is so elegant with its high ceilings and mirrors that dining there might have been a pleasure even if the food had not been wonderful. The portions are sized for the European tummy which meant we were able to have three courses without feeling bloated. The menu comes from a French/Cajun tradition and was very high class with everything fresh and appealing. Even their simple omelettes are amazing. And the waiting staff are something to behold, attentive and in large numbers. A note of warning, this is not a quiet restaurant, the atmosphere was like a noisy party!
Be the first to ReplyOverall an enjoyable one off experience
During a recent trip to NOLA qe wanted to try one of the “Grande Dames” so had a booking for Galatoire’s. So attired accordingly we made our way onto Bourbon street. We were seated in the front dining hall which is very loud and very bright. The tables in the middle of the floor are for larger groups of people. The tables for couples are along the walls. The tables are spaced very tight together and I had to be careful not to push my seat back during the meal or I might have ended up on top of the man behind me. I must also confess that the requirement for men to keep jackets on during the meal (which I knew about in advance) was actually a bit of a pain but rules are rules. The ambiance in the restaurant (loud, bright etc) definitely suits larger parties. At one stage a birthday cake was brought out to someone and the whole dining room got involved in the happy birthday singing. I will finish with which is probably the most important part… the food… it was all very good and menu had so many options. Our server was also helpful in explaining any questions we had and making suggestions. I can see why the reviews on TA are so mixed about this place. Overall we enjoyed the experience as a once off. Personally I would describe it more as “Loud / Party dining” as opposed to “Fine dining”.
Be the first to ReplyPleasant Bourbon Street Restaurant
Galatoire’s Located on the “energetic” Bourbon Street, we were relieved to have lunch reservations at this pleasant oasis. Patrons were well dressed and the restaurant was full. We were seated quickly, and the host and staff were pleasant and attentive. The oysters Rockefeller were delectable. The bistro romaine salad was quite good. The Godchaux salad was not great as the shrimp were not good quality and the lettuce could have been fresher. However, the crab and dressing in the salad were tasty. Unfortunately, the same was true of the shrimp Creole, while well seasoned, the quality of the shrimp was not good. We opted to skip dessert. Despite the shrimp mishaps, we are glad we tried Galatoire’s while strolling the French Quarter. If we return, we would pass on anything with shrimp and enjoy the delectable oysters and lump crab options.
Be the first to ReplyNot what it used to be
Sadly, this long-time favorite has lowered it's standards on service, which is the only thing that made the noise level bearable. I used to be amused by the fact that a restaurant of this caliber would be located in the middle of Bourbon Street...now it fits right in.
Be the first to ReplyWhat a Disappointment
My mother and I were so excited to finally get reservations at Galatoire’s this visit, especially it being my birthday celebration trip. We’d been discussing it for weeks and we’re so hyped! We had a late reservation, but once we arrived, the hostess wished me a “Happy Birthday” and we were seated. Kind of her. Our waiter was Brian and although he was nice enough, it was obvious that we weren’t nearly as important as the local guests. My mother ordered the redfish with crab Yvonne topping and it was full of bones. The escargot wasn’t served in shell and it was tough and chewy with very bland taste. I ordered the crab sardou and with each bite, I had to be careful to not swallow bones or crab shell. Not to mention, there were 5 birthday celebrations during the time we were there but nothing was done for me- only the hostess. It was one of the worst dinner experiences I’ve had. The price doesn’t reflect the food. I’m assuming Galatoire’s is running still only on reputation and the history. We’ll never return. Such a disappointment.
Be the first to ReplyGreat night out
The crab Masion is amazing and worth the wait. Ask for Gindy as he is the best and gave us great suggestions Brabant potatoes were off the hook!!
Be the first to ReplyNot impressed
Not worth the fanfare. Loud , loud , loud. Couldn't talk across table it was so loud. Not from music. Just from drunks. Food was average at best. Service also not up to snuff. Plenty of other places to go.
Be the first to ReplyYou can do better.
Although well rated, we mistakenly believed the specials would be just that: special. My husband had the salmon. Acceptable but not remarkable. I ordered the “lightly blackened red snapper “, anxious for a tender, Cajun spiced fish. The “red snapper” was a large talapia filet and the “lightly blackened” preparation was anything but light. Over cooked, stiff, desiccated fish, no subtleties of spice, heavy on the crab that was piled on top, evidently a cover for the poor quality fish. When I addressed these issues to the waiter, to his defense, we got an apology and he actually showed me the order he put in! Good thing you can rely on your reputation! Having dined here in the past, we expected more. What a disappointment to find that even after we tried to express a complaint we were brushed off by our waiter. I hope the kitchen reads this. Your customers deserve better. And it’s not that hard to do.
Be the first to ReplySublime
One of the best meals of my life. Crab salad, (all lump meat), turtle soup and thick juicy lamb chops. Equally impressive was the excellent service from entering to wait staff to exiting. You really feel appreciated and special.
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