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Fuego by Mana North Miami Beach Tripadvisor Reviews
Latest Reviews On Tripadvisor
18 Reviews
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WORST CUSTOMER SERVICE EVER!! COMPLETELY UNFRESH FOOD!
WORST CUSTOMER SERVICE EVER!! COMPLETELY UNFRESH FOOD! Speaking with the manager Marco was an ABSOLUTE NIGHTMARE! My wife and I got food poisoning after receiving our Chicken and Meat just 2 minutes after placing our order. This clearly means that the food was pre-cooked and left out, compromising its freshness and safety. I complained about the food poisoning, which occurred the following day, and Marco admitted that due to their high volume of orders, they do pre-cook the food. However, he insisted that I was the ONLY person who had ever reported food poisoning from their restaurant. Furthermore, he kept ARGUING with me, claiming that food poisoning symptoms only appear after 3 days, essentially accusing me of LYING. According to him, the customer is always WRONG. Since reading other comments about Fuego, Iโve realized they spread this misinformation to other customers who complain. Therefore, Iโve attached here information from the CDC.gov, which clearly states that symptoms can appear anywhere from 30 minutes to 8 hours after eating contaminated food. Itโs alarming that Fuego has a manager who not only disregards customer complaints but also poses as a medical expert, spreading FALSE CLAIMS to customers. I have NEVER experienced such disregard and blatant disrespect from a restaurant. Their policy seems to be โwe are right, and the customer is always wrong.โ This has been my WORST EXPERIENCE with restaurants in Miami. They donโt even deserve the 1 star Iโm forced to give.
Be the first to ReplyMeat meat meat
The BBQ platter is great for two to share. Friendly staff. Good deserts. Good for big parties as itโs big. Plenty of parking.
Be the first to ReplyHorrible encounter
Something serious happened here yesterday. We were a party of 5 this included my 3 year old son. When we sat down to order I explained to the waiter that my son has allergies to sesame and eggs. I asked if it was possible to order chicken skewers and white rice and sliced cucumbers for him. He said yes. I emphasized to please let the chef know of his allergies and the waiter told me not to worry. Of course i trusted him which I shouldn't have. 20 minutes into eating his food I noticed him start to itch his face. The place was to dark for me to actually see anything so i grabbed him and ran outside to the light and his face was full of hives. His mouth covered in hives. My husband was outside at the time and i yelled to him we have to get medicine. I do carry an epi pen but he wasn't wheezing at the time just really red and hives all over. Our 2 friends that were with us stayed at the table. We ran next door to the market and bought medicine at winn dixie. They called 911 and we waited for a paramedic. They came within 6 minutes. This is not something that should ever happen to anyone else.. I am so traumatized. I will never take my son to another restaurant again.. I called our friends and told them what was going on. They told the waiter and a supervisor. They asked if we called 911 on our own. Thats all they cared about is their liability. They charged them for the service $500.00. My husband and i were is shock. I emailed them and called them over 20 times and have yet to hear from anyone. They did not come out to check on us they did not ask anyone anything. Please please please if anyone has allergies do not eat at this restaurant because they obviously dont care and its unfortunate because people can lose their lives. Thank Gd my son is ok now but the trauma that we all went through was horrible. He is only 3 years old. Fuego should be ashamed of themselves for not even trying to see if he was ok. And be ashamed of yourself for charging us after what you put us through. Be very ashamed of ignoring my calls and email. Pathetic
Be the first to ReplyLoud, noisy, overpriced balagan
If you want to go Fuego, be warned to bring your earplugs and Pepto Bismol. The place is sheer chaos. Just when you thought that you were adapting to the noise levels, someone would have a birthday and the music would be turned up to levels that will make you go deaf. The clientel, mostly people under 30, would go ballistic, adding to the noise. I am glad someone was having fun. The food came in huge quantities and there was no sophistication in the preparation or the presentation. A lot of mid-level kosher restaurants emphasize quality over quality which is a shame. I am from New York and often eat in some of the best kosher meat restaurants in Manhattan. The food here was not close in quality even though the prices were. I suppose there is a place for a restaurant like Fuego. If you are a teenager having a birthday party with a bunch of friends, this may be your place. If not, stay away.
Be the first to ReplyAvoid G7 at the Dolce by Wyndham in Hollywood, terrible restaurant that is overpriced with bad service
They are opening another terrible restaurant in Hollywood at the Dolce by Wyndham called G7 and the food at his main restaurant was disgusting. Cold overcooked steak, bad service and very expensive so go elsewhere
Be the first to ReplyAlmost Perfect
In for a quick trip and decided to check out Fuego. I cannot emphasize enough what an awesome place this is. The vibe is outstanding, and the food totally rocks. The servers are clearly into their jobs which totally enhances the experience. We started off with a cocktail called Kabo, a sweet drink with tequila w/mango, passion fruit, peach, orange juice, and watermelon. For appetizers we had the Beef Carpaccio and Lamb Barbacoa Tacos. Our entree was the Center Cut Fillet, and finished off with the Crรจme Brรปlรฉe. My only issue was the timing between appetizers and entree, which was just a few minutes. Overall, a truly amazing experience.
Be the first to ReplyNew hire welcome dinner
Traveled from Brickell to take my new sales team out for kosher steak. Worth the traffic! Delicious food and wonderful service. Make a reservation, the word is out.
Be the first to ReplyGreat business dinner
Great atmosphere, super fast service, appetizers recommended: nachos, tacos and for main course the tomahawk, amazing, kosher cuisine for sure, will come back soon in my next trip, just very noisy when the one hundred and fifty bdays been held all the waiters comes and sing you the in numerous bday songs and puro loud music, not so friendly when you wanted to talk business tough.
Be the first to ReplyFamily dinner
This is a Saturday night after sunset , kosher restaurant!
We had 9 pm
Outdoor seating booking .
We arrived on time and ordered Dirty Nachos to nibble on , with pulled brisket , meAt chilli, guacamole, shredded lettuce .
Main course : meat ๐ฅฉ of course .
My son InLaw had the Prime Cowboy steak ๐ฅฉ $$$$
My husband ordered the chicken breast, with roasted red pepper sauce , I had a steak couldnโt finish it , and my daughter and granddaughter we all had steak , very good , but too much food .
We didnโt have room
For dessert ,
There was a party inside and we were happy to be outside !
Lots of Energy
Interesting place menu could have been more focused kosher place BBQ on steroids
Steak tartar to short ribs to steak
I ended with Hamburger which was excellent
The placed buzzed w energy Highlights Lamb and dessert and service
Good food nasty service
We went out for a major anniversary dinner. We were seated late, got the wrong salad, then before we were done, the manager came to our table and told us we had to leave because our time was up. Maybe if we had been seated on time, gotten the correct food or had more punctual service, he would have been ready to leave. Plus, the place was noisier than a school cafeteria when there are no teachers to supervise.
Be the first to Replyworst expirience
I had a reservation for 8:45 for 3, after I registered, I waited 50 minutes, and still didnโt get a table. I found this disrespectful and illogic. I asked the host how much more time we had to wait to get a table and she said, no idea we still had to wait few more tables. Of course We decide to leave the place and asked the host 2 times, so we wonโt be charged for the 60 usd(they charge for reservations if you do not show) . She said no problem, donโt worry.
After this horrible and unconfutable experience, I received and email, saying that I Didnโt attend, so I explained wat happened. They answer me that sorry, and that of course I wonโt be charged. To my horrible surprise After this chaos Fuego by mana charged me 60 usd, and im still waiting to get my money back
Never again
Visited with my wife. We ordered the $130 BBQ platter for two and a salad. Specifically asked the waitress that it has to be not spicy. Of course half of the things on the platter were spicy, the other half was way over cooked. The side dish of grilled peppers was raw with slightly charred ends. That's just the food part that we could have been ok with had the service been decent not even great. But, it was the service that made us decide to never spend a dollar at Fuego again. We were given a table inside. The place was super crowded with loud music. While we were looking at the menu they had a few birthday cakes brought out to obnoxiously loud music. We asked if we could have a table outside and the waitress said its not up to her and there's a hostess that we need to ask, but she will try to call someone. She never gave us an answer and just brought the drinks. Than, at some point (we were there for about an hour), the waitress asked if we she can pack our remaining food to go, we were still sitting and eating. It sound nothing short of "we need the table so leave". To summarize our experience having spent over $200 on semi edible food and ultra crappy service, there's no reason to ever go back for more.
Be the first to ReplyOutstanding food snd service
After reading some negative reviews we were pleasantly surprised. The service was quick, the wait staff was helpful, polite and attentive. Food was FABULOUS. Best steak we ever had.The room was a bit noisy so conversation was difficult but this was compensated for by lively music and celebratory singing, drums and song with blazing candles for every table celebrated simchas of which there were many.
Great choice. Reasonable prices.
Overpriced, loud, but good service
Had dinner here, food was pretty good but atmosphere was not great. Every five minutes they turn off all of the lights and blast birthday music for someone which ruined the entire experience. Food came quickly though.
Be the first to ReplyGood food, great atmosphere
Really good food, great menu choices and a fantastic atmosphere. The restaurant was packed for a Monday and it was a really good meal out.
Be the first to ReplyThey refunded my steak
I love Fuego it's one of my all-time favorite kosher restaurants. The food and atmosphere are amazing. I ordered a medium rare steak which came pulsating and completely raw. The waiter noticed I wasn't eating and he took it back to the kitchen to fix. Came back raw again, he took it once more. Came to me scorched and completely black. He immediately took it off the bill! It was greatly appreciated. I didn't have to make an effort to complain because he noticed right away. I think that's so important. Restaurants have off days in the kitchen. It's totally reasonable. But how they react and fix it is so important. I will be back again on my next trip to Florida, hopefully for a better steak!
Be the first to ReplyGood food but terrible attitude. Stay away!
We had a reservation for 9:15 pm. The place was crowded and people at the front desk didn't seem to know what they were doing.
At 9:25 I asked someone called Avi (which I hope is not the owner: that would be extremely disappointing) if a table that had been vacant for the past 10 minutes was available.
The response and attitude was out of proportion and in a tone that no customer should be treated at. This gentleman screamed: I KNOW MY JOB AND DON'T NEED YOU TO TELL ME WHAT TO DO and then repeated it again, in spanish and out-loud in front of the customers that were seating besides us.
Mr. Avi - we are all stressed. I got it. I thought you knew what you were doing until the moment that you stormed on me and my family. I asked you a question (can we have that table of 4? ) and your reaction was totally out of proportions.
Throughout the night (yes, we stayed and I regret it immensely ), I noticed similar attitude with other customers and I can only feel sorry for everyone that choses your restaurant for a nice, pleasant experience. Food was good but honestly, you really ruined it all.
To all potential customers, think well before you decide to go. You might be the next one to be mistreated and don't even understand why.