Owner/chef has a lot to learn about customer service - Francesca's Italian Kitchen Vero Beach - Buy Reservations
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🤮 1/5 - Owner/chef has a lot to learn about customer service
By 👻 @Ray D, 03/10/2024 4:00 am
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Disappointing. As Vero Beach residents, we like to support local businesses. Unfortunately, the owner/chef has a lot to learn about customer service. Dined there tonight after a pleasant experience a week ago. Asked for chicken dish to be made with chicken breast versus thigh. Last week, it was no problem at all. Today, we ordered it with chicken breast and, when it came out with thighs, we asked that it be prepared as requested — assuming it was an oversight. Instead, the waitress returned annd explained that the owner/chef would not remake it with him saying “that’s the way it comes” and he didn’t really care that the simple adjustment was made a week ago. Unfortunately, for the prices being charged, that level of inflexibility and poor customer service have just lost Francesca’s a customer for life.
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