Fort Oak misses the mark for customer experience - Fort Oak San Diego - Buy Reservations
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San Diego's Best Prepaid Restaurants that are most frequently booked by customers of Fort Oak San Diego
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🤢 2/5 - Fort Oak misses the mark for customer experience
By 👻 @Climber49692505805, 04/11/2023 3:00 am
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My wife and I returned to Fort Oak for another helping when we were looking to celebrate her birthday this past weekend. Reservations secured, we looked forward to a Friday out as a couple, sans young children. Upon arrival we were alerted that the restaurant was quite busy that evening and that our patio reservation would not garner us a seat on the featured patio from website photos, but rather another patio around the corner. The kind hostess did offer that we could “sit on stools at the bar if we preferred a more lively scene.” We conveyed that bar seats were not really in line with my wife’s birthday expectations, so we followed the hostess out to the sidewalk to access what will here-fore be labeled the “Afterthought Patio” where I can only imagine the rubbish bins had stood prior to Fort Oak needing three additional tables that evening. We were pleasantly greeted by our server for the evening who efficiently took our cocktail order and we were off and running. Selections from the raw menu, greens, and shareable sections all graced our table, leading up to the star of the dinner, the $75 wagyu strip steak. All the food was quite tasty with meticulous presentation, though we did feel 2 hours from seating to entree delivery was a tad long. However, food does taste better when you’re hungry! Apparently our server didn’t get the message that we were celebrating a birthday because after our entree, the check arrived and the kitchen lights that had previously been illuminating the Afterthought Patio through large windows, were extinguished. Our time was up, so it seemed, and it only required a quick search inside the main part of the restaurant to find our server so that we could pay our bill. I can see why Michelin awarded Fort Oak a Plate Honoree, it’s just too bad that everything else about the customer experience beyond the plate has yet to catch up. At this price point, Michelin Star restaurant Jeune et Jolie in Carlsbad is the better choice and where we will head for future celebratory dinners.
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