It's actually amazing to see the poor reviews of this place. - Fontainebleau Miami Beach - Trade Reservations
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Ranked #14 in Miami Beach's Best Hotels.
🤮 1/5 - It's actually amazing to see the poor reviews of this place.
By 👻 @Matt W., 02/27/2023 3:00 am
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I'm not going to rehash all the complaints. However, note that in the replies from management that they always apologize, but how many times did they offer to provide a tangible refund or additional amenities? The answer is zero... they *could* make things right and have happy customers, but they are not in the business of hospitality; they simply want to overcharge you.My clients and I recently had the misfortune of staying at this hotel, and our experience can only be described as a complete and utter disaster.Upon checking into our tower, we were informed that there was no water. Yes, you read that correctly - no water. This is a basic necessity that every hotel should provide, yet the Fontainebleau failed to do so. We were left with no choice but to wait for the issue to be resolved, which took an unacceptable amount of time.But the issues didn't stop there. The WiFi investment at this hotel is quite possibly the worst I've seen in my 20 years of travel. It was slow, unreliable, and often didn't work at all. This is completely unacceptable in this day and age when reliable WiFi is a basic expectation of every traveler.As if these issues weren't bad enough, we also had the displeasure of dealing with a manager who lacked basic customer service skills. When we expressed our dissatisfaction with our room and the lack of water and WiFi, the manager offered to move us to a worse room, but would not change the rate to match the room. Can you believe it? He was willing to charge us more for a better room, but when we asked for the advertised rate for a worse room, he refused, saying he "didn't want to." This is outrageous and shows a complete disregard for customer satisfaction.In conclusion, I urge all travelers to avoid the Fontainebleau hotel in Miami at all costs. It is clear that this establishment lacks even the most basic amenities and customer service skills. Do not waste your time or money on this disgraceful hotel.
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