So usually I don't even post on here or comment on - EPIC Steak San Francisco - Buy Reservations
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😒 3/5 - So usually I don't even post on here or comment on
By 👻 @LeQuis T., 03/25/2023 3:00 am
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So usually I don't even post on here or comment on experiences but last night at Epic Steak was very frustrating and rough . The front staff was amazing they accommodated my note and even added a note for me that it was my friends birthday . However the wait staff our server ,Daniel I believe his name was, turned a memorable night into one where the experience over shadowed a great night . First , he never introduced himself , he came and simply put the water down then asked about drinks or appetizers, we weren't ready so he said he'd come back , NO EXAGGERATION , it took him about 35 , almost 40 minutes to come back , he only wanted to take drink orders so we gave him that and asked to split the check two ways , our drinks were quick , not even 15 minutes . Then he leaves and takes another 35 - 40 minutes to come back and take our orders for dinner , he apologized for the wait but wasn't warm nor did he make eye contact at all . He takes our order and the food takes another hour or so , which granted can be because of the kitchen , the food finally comes and he doesn't say anything , just places the food down , he comes back about 20 minutes in to check on us which we're all almost done eating and then another 40 minutes go by he asks about dessert while walking by never stopping . I stopped by the station to ask for them to do a happy birthday plate for my friend he never looked at me and didn't even respond and that took another 30 - 40 minutes . It finally came out and we asked for the checks , the checks were wrong but we just paid them and when it was time to leave tips we simply left the change from the cash we paid with and my friends left $5 . At which he was upset and turned to say " Was there something wrong with the service ? " and I say " it was okay " and he goes " thanks for the $5 " loud and as he's walking away . I did speak to the front , not sure if he was the manager or not and the server comes over to stand and listen to what I was saying which he got the tail end and says " you should tip better , we have to live off of these tips " and I politely tell him " I am talking to him , not you and have a great night " . Now the thing is , is I'm a GREAT tipper usually 20% or something if I can if it's worth it ! Now 1. If you don't want to get shitty tips , don't be a shitty server . I get you have other tables but it's your job to make each table a priority .2. The fact we sat at a restaurant for over 2 hours and most times not doing anything was terrible to me . 3. The fact that you feel so entitled to my money when you didn't even effectively do your job , so entitled that you tried to embarrass us by yelling our tip amount is terrible 4. You then pursued us to even further complain about something that were not entitled to do , NO . Wait staff is TERRIBLE and like I told the gentleman I spoke to my little $140 bill might not be a lot but at the same time I should be treated like the paying customer I am . Epic Steak, San Francisco California Epic Steak Do better .
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