unfortunately a poor experience (not because of the food !..but ....) - CTC Urban Gastronomy Athina - Buy Reservations
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🤢 2/5 - unfortunately a poor experience (not because of the food !..but ....)
By 👻 @FranzMeyer, 12/08/2022 3:00 am
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My wife and i have spent a week in Athens, and we decided to enjoy the local food and the best local gastronomy. Used to Michelin star restaurants, we booked CTC Urban gastronomy restaurant. Unfortunately, it did not go well : the cuisine/food is excellent and creative, but the service is AWFUL !!...i will further explain. After sending an email for reservation, we had a response only 2 days later as the restaurant is closed on Sundays and Mondays, but i would have expected that someone at least response to booking requests during closing time...then it was the only restaurant requiring a Credit card pre-booking for the reservation and charging 40€ per person in case of cancelation less than 24h. The restaurant is offering 2 round of services, one at 19h30 (early...) and 22h00. The reservation indicated that we had to finish the diner at 22h00 as they have another service....which gives only a 2h30min timing for an 11 courses menu...As the restaurant was very full during the week, the restaurant proposed us only a table at 19h30. We arrive at 19h25, and we had the bad surprise that we had to wait for in the street because it was closed...there was even no possibility to enter in the courtyard to wait inside the location instead of the dark small street where it is located. The restaurant is a nice building, elegantly decorated and clean. There is no choice for the menu (except allergies and intollerances), as it is a 11 courses discovery menu. We have to recognize that the cuisine and food is excellent and very creative. it is also served on very creative and nice plates. Special positive note on the cold courses, where we have not been impressed by the hot courses, like the revisited bouillabaisse or the revisited Coq au Vin. The main issue has been in the service. First, the "sommelier" oriented us directly on the most expensive Azerico white wines he had, instead of proposing an affordable one and a more expensive one. After selecting one, he came to inform they had no more bottles of the one we selected !!!..so he proposed a replacement at same price. After that, the problem came from the super high speed, super stressed service ! first you have permanently servers around you coming to inspect your place, glass or else and invading your privacy permanently, even interrupting your private conversations when serving ! the main issue comes from the fact that they want to serve 11 courses and an amuse-bouche in less than 2h30, and the experience become a formula 1 race !!!!...the serve you at the speed of a rocket, they speak very fast to explain what they serve, and the want to take back your plate even before you are finished with what they just served you ! we had to hold our not finished plates 2 times as they were trying to take them away ! I asked 2 times, to 2 differents persons from the service to slow down the speed of serving the dishes, explaining that we will be done on time at 22h00 for their next service. On the 3rd time, the famous "sommelier", who seems to be a kind of manager came, excuse himself for all this, and started an argument, where he even raise his voice against me, and became ironic, when i asked who is able to make the service slowing down, and he said "maybe call the ministry of justice of greece"....He explained also the economical reasons of this stress because of the 2 services, and i think profit is driving this situation...We did not even finish our last course which was last desert as we had to leave precisely at 22h00. They proposed us to move to another table in the restaurant to be able to finish their menu, but the bad was already there, and we were pissed of and disappointed. So, we had really a bad and poor and highly disappointing experience, not with the food which is excellent (this is why i keep a 2 grade), but with the very bad service. I hope the owner and chef of the restaurant will consider the remark on the service, because when reading all the other reviews, i have found several times the same issue on the bad service level and to speedy experience. So, if you want to enjoy and have a good time, else then just great food, i would not recommand, and i hope the Michelin guide will revisit his star reward because of service.
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