"I Wanted To Believe" - Cru Nantucket - Buy Reservations
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😒 3/5 - "I Wanted To Believe"
By 👻 @AlwaysStarving, 07/03/2022 3:00 am
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We heard that Cru was the BEST of the best. So on our recent visit to Nantucket we had to give it a go a couple times during our 2 week stay. First of all...I think that the location is amazing at the end of the pier and it affords great views of the water. The layout of the restaurant is great... and the bar is really nice. Just so happens, our server was the same on both visits, a sweet and very caring young lady named Ella (hope I have the spelling correct). She did a wonderful job on both visits and is instrumental in explaining why this review is not a 5 Star. NOT due to Ella, that is for sure. Our first visit at lunch was top-notch. We were so impressed that we knew right then and there we were coming back. The second visit...just a few days later was a horror-show. Ella did a spectacular job, recognized that we had been there a few days before. She even said "Oh...I remember you guys".... we were thrilled to have her again. On that second visit our server Ella took the order and repeated it back flawlessly. It's a great thing that we were having a good time...but the wait for appetizers was extraordinarily long. Server doing the correct thing and apologizing...but this was not her fault. Then the ****show started. Every meal came out with mistakes...totally wrong...missing this and that...or the incorrect meal. This is supposedly a 5 Star restaurant.. What went on in that kitchen, we can only imagine. Again, let me reiterate...our shocked server had repeated the orders when she took them and they were flawlessly taken. What was coming out of that kitchen, and the wait SO long it was embarrassing! This was a disaster and not what we had expected. The orders were delivered by other than the server, so again....can't blame her. Who checks the orders? If it were not that the first visit a few days before went off so spectacularly...I would have given Cru an even lower rating. Personally, I believe that this restaurant is much higher quality than our second experience, and we'll chalk it up and give it a try again next year. Not sure who was managing in the kitchen...but someone needs to check the orders before delivery..it's not that difficult! Thank you Ella for smiling throughout the lunch and apologizing for the lack of accuracy.... you are AMAZING! Maybe the restaurant should consider a new kitchen CRU.
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