Terrible customer relations. - Commis Oakland - Buy Reservations
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🤮 1/5 - Terrible customer relations.
By 👻 @Lynne F, 05/26/2023 3:00 am
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Well, I have yet to eat here but am posting this review about their unacceptable customer service. My friend purchased me a gift via the Commis website for $500. I had a confirmation number and a photo of the purchase.This was April 6th. It is now May 26 th and Commis is unable to honor my gift. They use another company, TOCK, to send the egift cards. I never received one. I have contacted both restaurant and TOCK to no avail. The restaurant refused to honor my confirmation number from the purchase even with the photo. It has been SIX WEEKS and this is still not resolved. I found the owners on messenger and send them a letter, but no response. I find this absolutely unacceptable for a 2 star Michelin restaurant. Why is it now my problem because the company they deal deal with doesn’t follow through? I suggested we come in for dinner, since I had proof of purchase and they could deal with THEIR problem later. Not good enough. The manager told me that quite a few customers have had the same problem.!!!!! So fix it!!! don’t push the problem off onto the customer. Even if this gets resolved I will never, ever go to this restaurant. My $200 deposit has been refunded (required at the time of the reservation) and my friend is pursuing her $500 gift certificate through her credit card company. I hope they lose their Michelin stars.
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