I'm absolutely heartbroken about our lunch experience at - Coast Santa Monica - Buy Reservations
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Santa Monica's Best Restaurants that are most frequently booked by customers of Coast Santa Monica
🤢 2/5 - I'm absolutely heartbroken about our lunch experience at
By 👻 @Kim S., 03/07/2023 3:00 am
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I'm absolutely heartbroken about our lunch experience at Coast today because I was truly looking forward to it and expected something special. We're visiting from out of town, and the restaurant is a 45 minute drive from where we're staying. The location near the beach is fabulous, and the hotel property is beautiful; however, when we entered the restaurant, the hostess...without a greeting or smile and barely any eye contact...asked brusquely if we were 1. hotel guests and 2. how many [in our party]. I informed her that we had a reservation and requested patio seating. She indicated that she wasn't sure about the patio availability and that we would have to stand by until our reservation time, which was about 15min. We sat and waited awkwardly on the bench at the entrance of the restaurant directly across from the hostess podium, and the time I spent in that proximity caused me to wonder about the property's protocol on what is considered professional employee conduct/conversation in the presence of guests. A different hostess finally escorted us to our table. Our waitress did her obligatory duty in a timely manner, i.e. taking our orders, delivering drinks, offering dessert, processing the check. The waiter who brought the food to our table was the only member of the restaurant staff who was engaging, but that was a brief interaction. I had no issue with the price point or the food, but I did have expectations of a much, MUCH higher service standard at Shutters. Unfortunately, my visit was memorable for all the wrong reasons.
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