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🤮 1/5 - I have encountered challenges with Claro, notably in the
By 👻 @Naara G., 12/21/2023 3:00 am
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I have encountered challenges with Claro, notably in the areas of customer service and billing. The company has advertised adjustments, yet there have been instances where I was charged the full amount for several months until deductions were applied. Furthermore, navigating their call center proved to be a cumbersome process, involving multiple transfers to incorrect numbers, often requiring numerous calls before reaching the appropriate personnel. Prolonged hold times, at times extending to hours, have contributed to an overall dissatisfaction with the level of customer service. In light of these experiences, I would recommend thorough consideration before entering into a contract with Claro for internet services.
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