Food fine, service largely good, but let down by double-charging for service! - Cinquecento Neapolitan Pizzeria (Chelsea) London - Buy Reservations
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🤢 2/5 - Food fine, service largely good, but let down by double-charging for service!
By 👻 @Adrian C, 01/23/2023 3:00 am
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A casual Italian eatery...pizza's not bad (though have had better as sister restaurant in Chelsea), service pretty good/friendly & attentive, and ambience OK, albeit not as buzzy as I'd expect for a Friday night. However, I've just noticed that we were charged service charge on our standard food bill and then when we paid, were given the option on the machine to choose 10%, 15% or 20% for service I think it was - which we assumed was the service charge, but was in fact an additional service charge. So we ended up inadvertently paying around 30% service - that can't be right? I should have noticed this, but trusted them not to charge twice, as have not seen this before. Is this their standard practice or? Let me know, as if so, it should be made a whole lot clearer!
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