Disappointing, lacklustre service - Christopher's London - Buy Reservations
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🤢 2/5 - Disappointing, lacklustre service
By 👻 @HelenM01, 02/26/2023 3:00 am
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Having been to Christopher's a number of times a number of years ago for special occasions, we were looking forward to eating there again. All started well and our order was taken by a fairly lacklustre waitress. She read the order back and having forgotten the Burrata all seemed to be listed. After delicious starters our main course arrived, but simply the main plates and neither of the side dishes. Eventually we got the waitresses attention and she said she would check. I watched her going through her pad and entering the items into the system, clearly they had not been ordered. She came over after about 5 minutes to say the vegetables would be a short while. By this time we had almost finished our main courses, as we couldn't wait any longer. We said we still wanted the side dishes but that we would not be paying for them. Eventually the vegetables arrived and we ate them separately. The correct action would have been to take the main courses away and re-do them at the same time as the vegetables, so everything came at once. No apology and nothing from anyone in seniority. We had also ordered two additional drinks, which we had to remind the waitress about. When they arrive, it was a cabarnet sauvignon instead of a sauvignon blanc. We decided to finish what we had and ordered no dessert or had any additional drinks. Obviously we didn't pay the service, which didn't seem to be any surprise and again no apology or attention from a manager. Very disappointing and definitely will not be returning.
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